Brittany Looney
Plainfield,IN
Summary
Dynamic and reliable professional with a proven track record at Chick-fil-A, excelling in customer service and efficient food handling. Known for enhancing customer satisfaction through empathy and quick problem resolution. A strong team player, adept at maintaining cleanliness and organization in fast-paced environments, ensuring smooth operations and positive guest experiences.
Professional food service worker with strong focus on delivering quality and efficiency. Skilled in preparing and serving food, maintaining cleanliness, and providing excellent customer service. Reliable team player who adapts to changing needs and ensures smooth operations. Known for strong work ethic, punctuality, and positive attitude.
Overview
2024
2024
years of professional experience
Work History
Fast Food Worker
Chick-fil-A
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
Warehouse Worker
Home Depot
Plainfield, IN
02.2017 - 04.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Sales Associate
Kohls
Plainfield, IN
11.2012 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Front Desk Agent
Hampton Inn Suites
Indianapolis, IN
06.2008 - 03.2010
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Ben Davis High School
Indianapolis, INSkills
- Customer service
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
- Patience and empathy
- Engaging personality
- Money handling
- Safe food handling
- Listening and comprehension
- Organized multi-tasker
- Reliable and punctual
- Late-night shift availability
- Stress tolerance and resilience
- Sanitation and cleanliness
- Organization and planning
- Accustomed to shift work
- Customer response
- Delivers exceptional customer service
- Proven leader
Timeline
Warehouse Worker
Home Depot
02.2017 - 04.2023
Sales Associate
Kohls
11.2012 - 01.2017
Front Desk Agent
Hampton Inn Suites
06.2008 - 03.2010
Fast Food Worker
Chick-fil-A
Ben Davis High School