Brittany Luckey
Corona,CA
Summary
Compassionate and adaptable Certified Medical Assistant with 10+ years of experience in clinical, emergency, and behavioral health settings. Skilled in patient intake, clinical procedures, and behavioral support, with a strong ability to manage high-volume environments and emotionally complex situations. Proven ability to deliver patient-centered care, de-escalate crises, and support multidisciplinary teams. Committed to safety, quality care, and improving patient outcomes across diverse populations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant (Travel/Contract)
Aya Healthcare
10.2025 - Current
- Provide clinical and administrative support across multiple healthcare facilities, quickly adapting to new systems and care teams.
- Perform patient intake including vital signs, histories, and EMR documentation.
- Assist with procedures, injections, and specimen collection using proper sterile technique.
- Support patient flow, scheduling, and coordination of care.
- Deliver compassionate care to diverse populations in fast-paced environments while maintaining safety and compliance standards.
Patient Services Specialist II – Emergency Department
UW Medicine
10.2023 - Current
- Serve as a front-line contact in a high-acuity emergency department, supporting patient intake, registration, and flow.
- Communicate with patients and families during high-stress and emotionally sensitive situations.
- Collaborate with clinical teams to support triage and efficient care delivery.
- Maintain compliance with HIPAA, safety, and hospital protocols.
Medical Assistant – Urgent Care / Specialty Float / COVID Operations
Kaiser Permanente
10.2020 - 04.2023
- Performed patient intake, vital signs, and clinical documentation in high-volume urgent care settings.
- Assisted with procedures including wound care, injections, and specimen collection.
- Supported multiple specialties, demonstrating adaptability and strong clinical knowledge.
- Provided patient education and discharge instructions while maintaining a calm, supportive approach.
Medical Assistant / Dermatology Technician
Cascade Eye & Skin Center
11.2019 - 10.2020
- Assisted with dermatologic and minor surgical procedures, including biopsies and excisions.
- Maintained sterile fields and prepared instruments and treatment rooms.
- Documented patient encounters and supported providers as a medical scribe.
- Ensured proper specimen handling and patient follow-up communication.
Behavioral Health Technician
Acres Embassy LLC
01.2016 - 10.2020
- Provided direct behavioral health support to individuals with developmental and mental health conditions.
- Monitored behavior, emotional status, and safety, documenting and reporting changes to care teams.
- Implemented care plans and behavioral interventions to support patient stability and independence.
- Utilized de-escalation and crisis intervention techniques in challenging situations.
- Assisted with ADLs while promoting dignity, structure, and a therapeutic environment.
Caregiver / Nursing Assistant
Always Right Homecare
06.2010 - 09.2015
- Delivered compassionate in-home care, assisting with ADLs, mobility, and patient safety.
- Supported emotional well-being and daily living needs of patients.
Patient Services / Float Staff
Around the Clock Staffing
04.2007 - 06.2010
- Supported clinic operations with patient registration, scheduling, and administrative coordination.
- Assisted front office workflow and patient communication.
Education
Associate of Applied Technology - Medical Assistant
Clover Park Technical College
Lakewood, WA12-2019
Skills
- Patient Intake, Vital Signs & Clinical Support
- Behavioral Health Monitoring & Crisis De-escalation
- EMR/EHR Documentation (Epic)
- Patient Communication & Education
- Infection Control & Safety Compliance
- Front & Back Office Operations
- Trauma-Informed Care
- Multispecialty & High-Acuity Experience
- High adaptability (travel/float experience)
Certification
- Nationally Certified Medical Assistant (CMA)
- CPR / BLS Certified
- Pharmacy Assistant
Timeline
Medical Assistant (Travel/Contract)
Aya Healthcare
10.2025 - Current
Patient Services Specialist II – Emergency Department
UW Medicine
10.2023 - Current
Medical Assistant – Urgent Care / Specialty Float / COVID Operations
Kaiser Permanente
10.2020 - 04.2023
Medical Assistant / Dermatology Technician
Cascade Eye & Skin Center
11.2019 - 10.2020
Behavioral Health Technician
Acres Embassy LLC
01.2016 - 10.2020
Caregiver / Nursing Assistant
Always Right Homecare
06.2010 - 09.2015
Patient Services / Float Staff
Around the Clock Staffing
04.2007 - 06.2010
Associate of Applied Technology - Medical Assistant
Clover Park Technical College