Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Mack

Dallas,NC

Summary

Highly skilled Operations Specialist with comprehensive experience in coordinating and optimizing business operations. Possess strong analytical skills, adept at identifying operational inefficiencies and implementing necessary process improvements. Known for strategic planning abilities and effective leadership style, leading to improved team productivity and operational excellence. In previous roles, have consistently streamlined processes to enhance overall organizational efficiency.

  • Combined service in Data Entry, Operations Specialist, Small Business Banking, Supply Chain Specialist, and Military Veteran; offering over 10 years of combined experience in IT, banking, transportation, community outreach, and customer service industries.
  • Warehouse Operations
  • Transportation
  • Banking
  • Logistics | Supply Chain
  • Inventory Control
  • Data Entry

Overview

12
12
years of professional experience

Work History

Operations Specialist

Unite US
Charlotte, NC
05.2021 - Current
  • Execute on manual builds of Resource Directories with information provided to the database.
  • Assisted customers via Jira to ensure user profiles are built in Salesforce and ChurnZero after payment.
  • Worked independently to gather, maintain, and configure a large dataset with great attention to detail.
  • Overhauled and maintained current profiles and organizations in the workspace
  • Maintained integrity of networks through meticulous auditing on Unite Us Platform
  • Collaborated with team members to ensure accurate information listed before customer review of product.

Small Business Banker

Wells Fargo
Charlotte, NC
01.2019 - 05.2021
  • Create and managed a pipeline with up to 40+ applications daily, 750 monthly, by way of filing and documentation.
  • Opened small business accounts for inquiring customers with up to $2 million in revenue, from start to finish.
  • Cultivated prospective business clients by researching their business needs and providing product details and incentives.
  • Effectively present and interpret information in one-on-one and small group situations to customers, clients, and other employees in the organization.

Customer Service Expert

Verizon Wireless
Charleston, SC
01.2016 - 12.2019
  • Navigated various data systems and other application tools while speaking with customers for a resolution, from the highest level of customer service; recognized as "Top Performer"
  • Promote, upsell, and cross-sell various company products to over 200+ customers weekly by incoming calls.
  • Assisted customers with needs in billing, customer service, financial service, and technical support by managing a high-volume workload.
  • Performed technical support troubleshooting, if the customer needed assistance.

Logistics Specialist

US Army
Charleston, SC
10.2013 - 06.2021
  • Signed for factory deliveries, organized, and restocked equipment daily.
  • Conducted inventories of supply and equipment items within base and supply cage.
  • Reviewed and maintained commercial vehicle logs, shipping papers, and equipment maintenance records for 50+ vehicles.
  • Prepared inspection finding reports and audited carrier request waivers, providing recommendations for vehicle maintenance.

Transportation Operator

US Army
Charleston, SC
10.2012 - 06.2021
  • Loaded and unloaded vehicles and equipment, ensuring protection of cargo against damage, loss, or injury.
  • Executed preventative maintenance checks on $1.3M multipurpose military vehicles
  • Operated delivery vehicles, forklifts, and other warehouse equipment; licensed in over 10 military vehicles.
  • Coupled or uncoupled trailers by changing trailer jack positions, connecting and disconnecting air/electrical lines, and manipulating fifth-wheel locks.

Education

Bachelor of Business Administration - Concentration in Management

Strayer University
12-2026

Skills

  • Microsoft Office Suites (Word, Excel, Powerpoint, Outlook, Teams, Access, Visio)
  • OneNote
  • Project
  • Publisher
  • InfoPath
  • SharePoint
  • Asana
  • Salesforce
  • Churnzero
  • Slack
  • SurveyMonkey
  • Backoffice
  • Docusign
  • Jira
  • Mac
  • Microsoft Windows
  • Windows 10
  • Scheduling expertise

Timeline

Operations Specialist

Unite US
05.2021 - Current

Small Business Banker

Wells Fargo
01.2019 - 05.2021

Customer Service Expert

Verizon Wireless
01.2016 - 12.2019

Logistics Specialist

US Army
10.2013 - 06.2021

Transportation Operator

US Army
10.2012 - 06.2021

Bachelor of Business Administration - Concentration in Management

Strayer University

Similar Profiles

CREATE PROFILE
Brittany Mack