Vince Murden Jr.

Columbia,SC

Summary

US Army veteran and Bachelor's student specializing in Cyber and Information Security with a strong foundation in information security principles and practices. Proficient in analyzing and mitigating security risks, conducting vulnerability assessments, software distribution, troubleshooting, and implementing robust security measures. Skilled in network administration, network security, cryptography, and ethical hacking, with hands-on experience using various security tools and technologies. Dedicated to safeguarding digital assets and ensuring the integrity, confidentiality, and availability of sensitive information in diverse organizational settings. Seeking opportunities to apply expertise in cybersecurity to enhance and fortify digital infrastructures. Committed to supporting the mission and objectives of the organization.

Overview

years of professional experience

Certification

Work History

Signal Operations Support Specialist (25U)

United States Army

09.2014 - 04.2022

Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Utilized ticketing system to track customer requests and prioritize urgent needs.
Responded to customer inquiries and provided technical assistance over phone and in person.
Created user accounts for DOD personnel, soldiers and leadership
Configured hardware, devices, and software to set up work stations for employees.
Installed required computer apps such as Adobe, Microsoft Teams, etc
Set up and maintained conference rooms that required VOIP and video calls for organization meetings and briefs.
Imaged computers and connecting other IT devices (Printers, scanners, laptops) to the DOD networks (NIPR SIPR CITRIX)

Education

Bachelor of Science (BS) Cyber and Information Security -

ECPI University

Columbia, SC

12.2024

Skills

Active Secret Security Clearance
CompTIA Security
Operating Systems: Windows, Unix, Linux, Mac OS, Android OS
Languages: C, Python
Software: AWS, Microsoft: Visio, Word, Excel, PowerPoint, Outlook, Access, Teams, Microsoft 0365
Remote Support
Incident Management
Service Desk Operations

Operating System Knowledge
Ticket management
Security Protocols
Application installations
Helpdesk operations
Network Troubleshooting
Microsoft Windows and Office
Desktop support