Irene Darsilivi Arroyo
Mount Laurel,NJ
Summary
Accomplished Signal Non-Commissioned Officer for the United States Army with six years experience and Active Secret Security Clearance. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Hard-working supervisor with experience leading teams, delivering results, and exceeding expectations. Successfully maintained accountability of over $3 million in equipment, showcasing exceptional organizational and technical skills.
Overview
11
11
years of professional experience
Work History
Signal Support Specialist (25U)
United States Army
01.2022 - 06.2024
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems and to users of Dell and HP computer systems and printer networks.
- Kept computers updated with routine re-images and Windows updates.
- Trained new system users and staff in classroom type sessions to promote useful system knowledge and operations expertise.
- Tested signal-level equipment for operational performance within prescribed tolerances.
- Installed new wiring and networking hardware in existing facilities and within new vehicles; Joint Battle Command-Platform (JBCP), SICGARS RT 153 VHF Radio, Dell computer lab for battalion users.
Signal Support Specialist (25U)
United States Army
12.2018 - 12.2021
- Maintained accountability of over $3,000,000 dollars of equipment with zero losses or discrepancies; to include AN/TTC-59 (JNN), Ground Antenna Transmit and Receive (GATR), Command Post Node (CPN), two AN/TSC-167F (STT), three AN/TRC-190 (HCLOS).
- Created contingency plans to address unexpected tactical scenarios.
- Assisted with planning and coordinating tactical movements of personnel and equipment.
- Learned and adapted quickly to new technology and software applications; Windows, Microsoft 365, Teams, Active Directory, Ventrilo, VoIP, VMware
- Supervised and assisted with battlefield signal support systems and terminal devices.
Call Center Representative
Convergys, FedEx
11.2016 - 04.2018
- Handled high volume of inbound calls per shift to offer callers tracking and service information and generate quotes;.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Facilitated communication between customers and other departments to facilitate resolution.
- Followed standard operating procedures when handling customer problems and complaints.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
Sales Associate
Nordstrom Rack
06.2013 - 08.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Arts - General Studies
American Public University System
Charles Town, WV06.2025
High School Diploma -
Carlsbad High School
Carlsbad, CA06.2013
Skills
- Active Secret Security Clearance
- Knowledge of CompTIA Security
- Help Desk Support
- System Troubleshooting
- Priority Management
- Information Security
- Operations Management
- Satellite Communications
- Signal Support Systems Installation
- Server and Hardware Maintenance
Timeline
Signal Support Specialist (25U)
United States Army
01.2022 - 06.2024
Signal Support Specialist (25U)
United States Army
12.2018 - 12.2021
Call Center Representative
Convergys, FedEx
11.2016 - 04.2018
Sales Associate
Nordstrom Rack
06.2013 - 08.2015
Associate of Arts - General Studies
American Public University System
High School Diploma -
Carlsbad High School
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