Brittany Martin
Lompoc,CA
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Galaxy Smoke Shop
Lompoc, California
08.2024 - 11.2024
- Provided excellent customer service by helping customers locate items they were looking for.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained cleanliness and presentation of stock room and production floor.
- Greeted customers and responded to informational requests.
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
Housekeeping Room Attendant
Red Roof Inn & Suites Hotel
Lompoc, California
07.2023 - 05.2024
- Checked inventory for required supplies and made lists for needed cleaning products.
- Organized supplies for use based on expected customer needs.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Replaced dirty linens with clean items according to established standards of quality control.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Inspected furniture for damage or stains in between guest stays.
- Communicated with maintenance team on damages to repair.
- Removed trash from rooms and replaced liners to wastebaskets.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Reported damage or theft of hotel property to management.
Cashier Assistant
sunshine food mart/gas station
Lompoc, California
05.2023 - 02.2024
- Welcomed customers, offering assistance to help find store items.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Resolved customer complaints regarding sales and service.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Assisted with pricing merchandise for sale in store.
- Verified customer age requirement for alcohol or tobacco purchases.
- Completed day-to-day duties accurately and efficiently.
Food Service Representative
Dairy Queen Grill & Chill
Cave Junction, Oregon
05.2018 - 12.2019
- Prepared large volumes of sandwiches and salads while working in college cafeteria, making sure to not run out while demand continued.
- Filled and served various beverages for customers.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Monitored food temperatures to ensure safety and quality standards were met.
- Greeted customers, took orders, prepared and served food and processed payment at convenience store food service area.
- Learned and followed menu recipes, cooked food on grills and fryers and served food in proper portion sizes.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Set up, restocked and cleaned dining areas.
- Followed recipes and customer requests to prepare meals.
- Performed variety of duties related to food service.
Cashier
Circle K Gas Station
Flora Vista , NM
02.2014 - 11.2016
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Built and maintained productive relationships with employees.
- Counted and balanced cashier drawers.
- Checked personal identifications during alcohol and tobacco sales.
- Scanned items and checked pricing on cash register for accuracy.
- Worked closely with front-end staff to assist customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Greeted customers promptly and responded to questions.
- Completed day-to-day duties accurately and efficiently.
Education
GED -
Maple High School
Lompoc, CA05-2010
Skills
- Cash register operation
- Patience and composure
- Product recommendations
- Multitasking and organization
- Customer complaint resolution
- Payment processing
- Customer satisfaction
- Adaptability and flexibility
- Merchandise restocking
- Customer focus
- Basic math
- Phone etiquette
- Cash handling
- Customer service
- Positive and professional
- Reliability and punctuality
- Calm demeanor
- Cultural awareness
- Product merchandising
- Refund handling
- Guest services
Timeline
Customer Service Cashier
Galaxy Smoke Shop
08.2024 - 11.2024
Housekeeping Room Attendant
Red Roof Inn & Suites Hotel
07.2023 - 05.2024
Cashier Assistant
sunshine food mart/gas station
05.2023 - 02.2024
Food Service Representative
Dairy Queen Grill & Chill
05.2018 - 12.2019
Cashier
Circle K Gas Station
02.2014 - 11.2016
GED -
Maple High School