Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brittany Martin

Eugene,OR

Summary

Versatile individual with a solid background in customer service and administrative roles. Recognized for strong organizational skills and the ability to adapt quickly, ready to contribute to team success and improve operational efficiency.

Overview

8
8
years of professional experience

Work History

Receptionist

Worksource lane
Eugene, Oregon
12.2024 - 04.2025
  • A
  • Greeted visitors and clients, providing a welcoming atmosphere.
  • Answered phone calls, directing inquiries to appropriate staff members.
  • Managed appointment scheduling and calendar coordination for team members.
  • Maintained organized front desk area, ensuring cleanliness and functionality.
  • Assisted with basic administrative tasks, including filing and data entry.
  • Processed incoming and outgoing mail, distributing documents as needed.
  • Responded to email inquiries promptly, maintaining professional communication standards.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Collaborated with team to streamline visitor check-in procedures efficiently.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Reservations Manager

Uhaul Moving And Storage
Springfield, Oregon
09.2023 - 03.2024
  • Managed customer reservations using online booking systems and software.
  • Assisted customers with inquiries regarding rental services and availability.
  • Coordinated with team members to ensure timely processing of reservation requests.
  • Handled customer complaints and resolved issues effectively and courteously.
  • Maintained organized records of bookings and customer interactions for future reference.
  • Collaborated with other departments to enhance overall customer service experience.
  • Monitored daily reservation activities to identify trends and areas for improvement.
  • Collaborated with other departments such as sales, marketing, finance, and operations on strategies to increase occupancy rates at the hotel.
  • Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.

Caregiver

Sherwood Pines Residential Care
Veneta, Oregon
12.2022 - 09.2023
  • Assisted residents with daily living activities and personal care tasks.
  • Maintained a clean and safe environment for residents and staff.
  • Communicated effectively with residents to understand their needs and preferences.
  • Documented resident care information accurately in daily logs.
  • Collaborated with team members to provide quality support to residents.
  • Supported recreational activities to enhance resident engagement and well-being.
  • Followed safety protocols to ensure the health of all residents.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Improved patient outlook and daily living through compassionate care.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.

Cashier

Veneta Smokeshop
Veneta, Oregon
06.2021 - 11.2022
  • Processed customer transactions accurately and efficiently at a busy retail environment.
  • Assisted customers with product inquiries and provided excellent service support.
  • Handled cash register operations, including opening and closing balances.
  • Maintained cleanliness and organization of checkout area for optimal customer experience.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Trained new cashiers on register procedures and customer service standards efficiently.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.

Broker

Stevens Transport
Taylorsville, UT
07.2017 - 05.2020
  • Facilitated communication between clients and transportation teams.
  • Managed freight documentation and ensured compliance with regulations.
  • Coordinated shipment schedules to optimize delivery routes effectively.
  • Assisted clients with inquiries and provided timely updates on shipments.
  • Developed relationships with carriers to enhance service offerings.
  • Processed invoices and maintained accurate records of transactions.
  • Resolved issues related to freight delays or damages promptly.
  • Conducted market research to identify potential business opportunities.
  • Negotiated between sellers and buyers over property prices and settlement deals.
  • Acted as buyer or seller representative when arranging sales.
  • Responded promptly to customer inquiries regarding account activity or transactions.
  • Developed long-term relationships with customers by providing personalized service and advice.
  • Researched and identified potential opportunities for clients to maximize their investments.
  • Stayed up-to-date on marketplace trends and researched items in detail.
  • Reviewed and analyzed financial data to ensure accuracy of customer accounts.
  • Prepared detailed reports on market trends, stock prices, economic indicators.
  • Conducted thorough due diligence prior to making any recommendations or purchases.
  • Applied strict company and regulatory standards when producing contracts and documentation.

Education

High School Diploma -

Layton High School
Layton, UT
06-2014

Skills

  • Appointment scheduling
  • Customer relationship management
  • Data entry
  • Phone etiquette
  • Administrative support
  • Conflict resolution
  • Team collaboration
  • Time management
  • Effective communication
  • Attention to detail
  • Problem solving
  • Organization
  • Adaptability
  • Database administration
  • Scheduling
  • Customer and client relations
  • Call redirection
  • Calendar management
  • Multitasking and prioritization
  • Recordkeeping and bookkeeping
  • Document management
  • Verbal and written communication
  • Performance improvement
  • Calm demeanor
  • Office administration
  • Documentation and reporting
  • Data inputting
  • Tech-Savvy
  • Greeting and seating clients
  • Positive and professional

References

References available upon request.

Timeline

Receptionist

Worksource lane
12.2024 - 04.2025

Reservations Manager

Uhaul Moving And Storage
09.2023 - 03.2024

Caregiver

Sherwood Pines Residential Care
12.2022 - 09.2023

Cashier

Veneta Smokeshop
06.2021 - 11.2022

Broker

Stevens Transport
07.2017 - 05.2020

High School Diploma -

Layton High School

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