Brittany massa
billings,MT
Summary
Versatile and results-driven professional with a strong background in customer service and administrative roles, notably at Creekside Elementary School. Excelled in multitasking and relationship building, enhancing client satisfaction and loyalty. Skilled in Microsoft Excel and adept at fostering positive environments, demonstrating a commitment to excellence and hygiene practices.
Overview
20
20
years of professional experience
Work History
Kitchen Lead
Sodexo Food Service
02.2024 - Current
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
Hairstylist
Great Clips
02.2017 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Hairstylist
The Beauty Mark Salon
12.2015 - 02.2017
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
Administrative Assistant
Creekside Elementary School
09.2013 - 06.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Hairstylist
Trade Secret Salon
08.2009 - 04.2010
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Customer Service Representative
Mesa Airlines
02.2005 - 04.2007
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Call Center Sales Representative
Call Solutions
04.2006 - 02.2007
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
Education
Cosmetology License - General Studies
Academy Of Nail, Skin, And Hair
Billings, MT03-2008
High School Diploma -
Billings Senior High
Billings, MT05-2004
Skills
- Cooking techniques
- Hygiene practices
- Multitasking Abilities
- Reliability
- Detail-orientated
- Relationship building and management
- Microsoft Word
- Customer and client relations
- Filing
- Microsoft Excel
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Kitchen Lead
Sodexo Food Service
02.2024 - Current
Hairstylist
Great Clips
02.2017 - Current
Hairstylist
The Beauty Mark Salon
12.2015 - 02.2017
Administrative Assistant
Creekside Elementary School
09.2013 - 06.2015
Hairstylist
Trade Secret Salon
08.2009 - 04.2010
Call Center Sales Representative
Call Solutions
04.2006 - 02.2007
Customer Service Representative
Mesa Airlines
02.2005 - 04.2007
Cosmetology License - General Studies
Academy Of Nail, Skin, And Hair
High School Diploma -
Billings Senior High
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