Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Massa

Orlando

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Customer Service Staff

Publix Supermarket
Orlando
11.2011 - Current
  • Facilitate special orders through in-person interactions and phone calls, contributing to monthly revenue growth.
  • Increase customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Support junior team members and facilitate employee relationship management.
  • Facilitate weekly team huddles to guarantee provision of exceptional quality service and enhance interpersonal relationships among customers and team members.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Coordinate scheduling tasks through implementation of Oasis system from Publix.
  • Administer efficient cash office openings and closures through utilization of Publix office software on computer.
  • Prepared nightly bank drop to ensure accurate financial reporting.

Education

High School Diploma -

Pembroke Pines Charter High School
Pembroke Pines, FL
05-2014

Associate of Arts - Business

Broward College
Fort Lauderdale, FL
05-2019

Skills

  • Point of sale systems
  • Cash handling
  • Western Union services
  • Conflict resolution
  • Sales support
  • Supervision
  • Team collaboration
  • Precision-oriented approach
  • Multi-task management
  • Typing proficiency
  • Organization
  • Microsoft Word
  • Excel
  • Microsoft PowerPoint

Timeline

Customer Service Staff

Publix Supermarket
11.2011 - Current

High School Diploma -

Pembroke Pines Charter High School

Associate of Arts - Business

Broward College

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