BRITTANY MATHEWS
Canal Winchester,OH
Overview
15
15
years of professional experience
Work History
Ticketing Staff Member
Frontgate
Buckeye Lake, OH
09.2020 - Current
- Processed customer payments for tickets using cash, credit cards, or other forms of payment.
- Sold, printed, and issued tickets to customers following all applicable guidelines.
- Maintained records of all transactions associated with ticketing services.
- Determined authenticity and applicability of presented tickets.
- Checked tickets and identifying paperwork for verification of individual identities.
- Assisted patrons with handicaps to appropriate seating.
- Greeted customers and provided assistance with ticketing inquiries.
Administrative Professional 3
Department of Public Safety
Columbus , OH
02.2011 - Current
- Developed processes and procedures for appealing denied claims that improved efficiency and effectivene
- Maintained up-to-date knowledge of applicable laws, regulations, policies and procedures related to appeals processing.
- Monitored deadlines associated with filing requirements and other actions related to legal matters.
- Organized and prepared case exhibits and evidence for trial.
- Reviewed incoming mail and responded to inquiries from clients, attorneys, courts, and other agencies.
- Coordinated the distribution of legal materials to other parties as required.
- Conducted investigations into facts surrounding cases under the direction of an attorney.
- Analyzed legal documents to ensure accuracy and compliance with applicable laws.
- Redacted confidential information from legal documents on case-by-case basis.
- Liaised between attorney and outside counsel, exchanging information.
- Drafted correspondence, documented data and submitted materials to
- Acted as a liaison between attorneys, clients and third-parties in order to facilitate communication between all parties involved in a case.
- Provided administrative support services including word processing, data entry and filing.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Team Lead
Checksmart Financial
Marysville, OH
09.2009 - 02.2011
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
Education
High School Diploma -
Groveport Madison High School
Groveport, OH05-2005
Some College (No Degree) -
Columbus State Community College
Columbus, OHSkills
- Exceptional telephone etiquette
- Ethics compliance
- Troubleshooting complex problems
- MS office proficient
- Complaint resolution
- Multitasking and organization
- Public speaking
References
References available upon request.
Timeline
Ticketing Staff Member
Frontgate
09.2020 - Current
Administrative Professional 3
Department of Public Safety
02.2011 - Current
Team Lead
Checksmart Financial
09.2009 - 02.2011
High School Diploma -
Groveport Madison High School
Some College (No Degree) -
Columbus State Community College