Brittany Mathis
Columbus,GA
Summary
Dedicated professional with extensive cleaning expertise from Bodywaves, skilled in restroom care and mopping techniques. Proven ability to enhance customer satisfaction as a Customer Service Representative at Teletech. Trained teams effectively, ensuring adherence to safety protocols and operational efficiency, while consistently achieving high standards in service delivery. Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Janitor
Bodywaves
Columbus, GA
04.2025 - Current
- Ensured cleanliness and sanitation of facilities, adhering to safety protocols and regulations.
- Operated cleaning equipment efficiently, maintaining performance standards for optimal results.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Trained new staff on cleaning procedures and safety measures to enhance team performance.
- Operated cleaning equipment, including floor scrubbers and vacuums, to enhance efficiency in daily tasks.
- Conducted regular inspections of premises to identify areas needing attention or improvement.
Packer
Panasonic
Columbus, GA
02.2021 - 12.2024
- Operated packaging machinery to ensure efficient product assembly and quality control.
- Coordinated inventory management and material handling for streamlined packing processes.
- Trained new team members on packing techniques and safety protocols.
- Monitored production lines for adherence to specifications and addressed issues promptly.
Customer Service Representative
Teletech
Work From Home
06.2016 - 12.2019
- Assisted customers with inquiries and provided product information to enhance satisfaction.
- Handled routine transactions efficiently, ensuring accurate processing of orders and payments.
- Collaborated with team members to resolve customer issues and improve service delivery.
- Learned company policies and procedures to effectively address customer concerns.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Hardaway High
Columbus, GA05-2011
Skills
- Cleaning expertise
- Restroom care
- Customer service-focused
- Mopping techniques
- Bathroom sanitation
- Cleaning and sanitizing
- Responsible and dependable
- Attention to detail
- Customer service
- Time management
Timeline
Janitor
Bodywaves
04.2025 - Current
Packer
Panasonic
02.2021 - 12.2024
Customer Service Representative
Teletech
06.2016 - 12.2019
High School Diploma -
Hardaway High