Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Mathis

Columbus,GA

Summary

Dedicated professional with extensive cleaning expertise from Bodywaves, skilled in restroom care and mopping techniques. Proven ability to enhance customer satisfaction as a Customer Service Representative at Teletech. Trained teams effectively, ensuring adherence to safety protocols and operational efficiency, while consistently achieving high standards in service delivery. Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines.

Overview

9
9
years of professional experience

Work History

Janitor

Bodywaves
Columbus, GA
04.2025 - Current
  • Ensured cleanliness and sanitation of facilities, adhering to safety protocols and regulations.
  • Operated cleaning equipment efficiently, maintaining performance standards for optimal results.
  • Conducted routine inspections to identify maintenance needs and report issues promptly.
  • Trained new staff on cleaning procedures and safety measures to enhance team performance.
  • Operated cleaning equipment, including floor scrubbers and vacuums, to enhance efficiency in daily tasks.
  • Conducted regular inspections of premises to identify areas needing attention or improvement.

Packer

Panasonic
02.2021 - 12.2024
  • Operated packaging machinery to ensure efficient product assembly and quality control.
  • Coordinated inventory management and material handling for streamlined packing processes.
  • Trained new team members on packing techniques and safety protocols.
  • Monitored production lines for adherence to specifications and addressed issues promptly.

Customer Service Representative

Teletech
06.2016 - 12.2019
  • Assisted customers with inquiries and provided product information to enhance satisfaction.
  • Handled routine transactions efficiently, ensuring accurate processing of orders and payments.
  • Collaborated with team members to resolve customer issues and improve service delivery.
  • Learned company policies and procedures to effectively address customer concerns.
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Hardaway High
Columbus, GA
05-2011

Skills

  • Cleaning expertise
  • Restroom care
  • Customer service-focused
  • Mopping techniques
  • Bathroom sanitation
  • Cleaning and sanitizing
  • Responsible and dependable
  • Attention to detail
  • Customer service
  • Time management

Timeline

Janitor

Bodywaves
04.2025 - Current

Packer

Panasonic
02.2021 - 12.2024

Customer Service Representative

Teletech
06.2016 - 12.2019

High School Diploma -

Hardaway High

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Brittany Mathis