Summary
Overview
Work History
Education
Skills
Timeline
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Brittany McCollum

Warner Robins,Georgia

Summary

I am an aencouraging Assistant Manager with in-depth experience consistently rising through ranks and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Houston County Board Of Education
01.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Food and Nutrition Assistant

Houston County Board Of Education
01.2019 - 12.2022
  • Assisted with preparation and serving of food in line with established nutrition guidelines.
  • Maintained food and sanitation standards to prevent food-borne illness and promote health.
  • Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.
  • Collaborated with healthcare professionals to provide optimal nutritional care for patients.

Waitress/Lead Hostess

Pond
02.2019 - 10.2019
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Gas Station Attendant/Assistant Bookkeeper

Mobil Gas Station
09.2017 - 09.2019
  • Maintained clean and orderly work station.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Built trustful relationships with customers to encourage return visits.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Pumped gas for guests and took payments.

Education

High School Diploma -

West Babylon High School
West Babylon, NY
06.2018

Skills

  • Coordinate Events
  • Customer Service
  • Cost Control
  • Health and Safety Regulations
  • Customer Relations
  • Quality Standards
  • Staff Management
  • Time Management
  • Order Supplies
  • Staff Supervision
  • Staff Training

Timeline

Assistant Manager

Houston County Board Of Education
01.2023 - Current

Waitress/Lead Hostess

Pond
02.2019 - 10.2019

Food and Nutrition Assistant

Houston County Board Of Education
01.2019 - 12.2022

Gas Station Attendant/Assistant Bookkeeper

Mobil Gas Station
09.2017 - 09.2019

High School Diploma -

West Babylon High School

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Brittany McCollum