Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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BRITTANY MCCRANEY

4431 Jonesy Lane Memphis,TN

Summary

Seasoned professional with an interest in working for a growing company that fosters a stable and dynamic work environment. Along with the skills listed on this resume, I bring dedication, team comradery, excellent written and oral communication skills , and an effort to go above and beyond to ensure my tasks are completed effectively and efficiently.

Overview

12
12
years of professional experience

Work History

Substitute Teacher for MCSC

Enriched Schools
Memphis, USA
08.2022 - Current
  • Instructing and managing the classroom in person as a lead or supporting teacher
  • Executing the lesson plan left by the regular teacher and assisting students with projects and assignments
  • Supporting the school and the students throughout the day

Administrative Receptionist

Mercedes Benz of Collierville
01.2019 - 03.2021
  • Promoted a caring work environment – courteous, thoughtful and supportive of co-workers in a strong teamwork environment
  • Answered and directed all incoming calls to appropriate parties
  • Greeted all customers
  • Professionally interacted with all internal and external personnel at upper and executive management level

Call Center Customer Service Rep

ThermoFisher
Memphis, USA
02.2017 - 11.2018
  • To obtain pertinent information for completion and confirmation of all outgoing shipments
  • Utilized effective communication and relationship building skills by meeting the requirement to place 70 calls per day/1000 calls per month
  • Displayed professionalism and courtesy by providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist
  • Delivered an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

Administrative Receptionist

Randstad
Memphis, USA
11.2012 - 12.2016
  • Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries
  • Made sure that all conference rooms were tidy and ready for scheduled closings
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Directed guests and routed deliveries and courier services
  • Answered and managed incoming and outgoing calls while recording accurate messages

FedEx/ Apple One Staffing
Memphis, USA
02.2015 - 01.2016
  • Supported Solutions Managers in the verification and validation of customer data and conveying
  • Routed instructions for customers’ implementation
  • Implemented effective customer support by making outbound calls and receiving inbound calls
  • Analyzed, researched, and validated the international vendors list

Insurance Call Center Rep

Express Scripts
  • Received inbound calls and also made Outbound calls in a call center environment handles customer questions, complaints, billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one resolution
  • Established relationships with customers by communicating with them using web-based tools and demonstrated the associated proficiency using typing and grammar

Education

University Of Memphis - Healthcare Administration

University Of Memphis
Memphis, TN
01.2011

High School Diploma -

Ridgeway High School
Memphis, TN
05.2009

Skills

  • Excellent Verbal Communicator
  • Logical Thinker
  • Persuasive Communicator
  • Customer-Focused
  • Results-Oriented
  • Computer Competent
  • Creative Thinker
  • Problem Solver
  • Self-Motivator

Affiliations

  • I am Girl Mom who loves Disney and shopping trips
  • I enjoy traveling and trying out new restaurants
  • I am always ready for a good car concert on my way to work

References

References available upon request.

Timeline

Substitute Teacher for MCSC

Enriched Schools
08.2022 - Current

Administrative Receptionist

Mercedes Benz of Collierville
01.2019 - 03.2021

Call Center Customer Service Rep

ThermoFisher
02.2017 - 11.2018

FedEx/ Apple One Staffing
02.2015 - 01.2016

Administrative Receptionist

Randstad
11.2012 - 12.2016

Insurance Call Center Rep

Express Scripts

University Of Memphis - Healthcare Administration

University Of Memphis

High School Diploma -

Ridgeway High School

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BRITTANY MCCRANEY