BRITTANY MCCRANEY

• Instructing and managing the classroom in person as a lead or supporting teacher
• Executing the lesson plan left by the regular teacher and assisting students with projects and assignments
• Supporting the school and the students throughout the day

• Promoted a caring work environment – courteous, thoughtful and supportive of co-workers in a strong teamwork environment
• Answered and directed all incoming calls to appropriate parties
• Greeted all customers
• Professionally interacted with all internal and external personnel at upper and executive management level

• To obtain pertinent information for completion and confirmation of all outgoing shipments
• Utilized effective communication and relationship building skills by meeting the requirement to place 70 calls per day/1000 calls per month
• Displayed professionalism and courtesy by providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist
• Delivered an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

• Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries
• Made sure that all conference rooms were tidy and ready for scheduled closings
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events
• Ordered and distributed office supplies while adhering to a fixed office budget
• Directed guests and routed deliveries and courier services
• Answered and managed incoming and outgoing calls while recording accurate messages

• Supported Solutions Managers in the verification and validation of customer data and conveying
• Routed instructions for customers’ implementation
• Implemented effective customer support by making outbound calls and receiving inbound calls
• Analyzed, researched, and validated the international vendors list

• Received inbound calls and also made Outbound calls in a call center environment handles customer questions, complaints, billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one resolution
• Established relationships with customers by communicating with them using web-based tools and demonstrated the associated proficiency using typing and grammar

• Schedule appointments for office visits.
• Responsible for downloading 835 files and manual post payments.
• Responsible for transmitting, appointments and rescheduling..
• Responsible for reviewing remits and payments from all insurance carriers.
• Handled internal and external calls about upcoming appointments and referrals.
• Responsible for receiving emergency and non-emergent calls.