Brittany McCrimon
Belleview,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
UPS
11.2023 - 01.2025
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer calls with minimal wait times.
- Responded too customer request for products, services and company information.
Remote Customer Care Advocate
Ranstad Staffing (Aflac)
03.2020 - 10.2023
- Under general supervision, receives inbound calls, email, or chats regarding Aflac products and services; provides thorough and accurate responses to policy-holder or field force inquiries regarding policy or claim issues for Aflac products and services.
- Accurately processes Point of Call transactions including, but not limited to, customer name changes, transfers, cancellations, and beneficiary changes; promotes good customer relations by providing premier customer service with a professional and friendly demeanor; develops customer relationships through rapport-building, listening skills, engaging the customer, seeking clarification.
Medical Screener - Reception Technician
CSL Plasma Center
08.2016 - 01.2020
- Registered new and current donors and conducted series of screening procedures to determine suitability for plasma donations.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Opened and updated files with current donor information.
Education
Gateway High School
Skills
- Managing Multiple Tasks
- Engaged Listening Ability
- Critical thinking
- Accurate Data Entry
- Microsoft Excel
Timeline
Customer Service Representative
UPS
11.2023 - 01.2025
Remote Customer Care Advocate
Ranstad Staffing (Aflac)
03.2020 - 10.2023
Medical Screener - Reception Technician
CSL Plasma Center
08.2016 - 01.2020
Gateway High School
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