Brittany McDonald
Alexandria,KY
Summary
Results-driven executive with over a decade of leadership experience in operations, finance, and team management within the energy and home performance industry. Proven track record of driving profitability, improving safety performance, scaling revenue, enhancing customer satisfaction, and optimizing workforce retention. Recognized for strengthening financial controls, improving quality standards, and leading high-performing teams.
Overview
18
18
years of professional experience
Work History
Executive Vice President, Home Performance Division
Halco Energy
11.2012 - Current
- Provide executive leadership across insulation, solar, electrical, geothermal, and excavation divisions, overseeing 10+ field crews and cross-functional teams.
- Increased company profitability from 2% to 13% by implementing stronger job cost analysis and financial controls.
- Drove $10M in revenue growth over five years through alignment of sales, operations, and production efficiency.
- Improved labor productivity by designing and implementing a pay-for-performance commission structure for insulation and installation crews, aligning compensation with output and efficiency.
- Reduced workplace incidents by 80% by strengthening safety protocols, training, and accountability measures.
- Lowered employee turnover to under 1% annually by building a strong culture, coaching leaders, and improving employee engagement.
- Decreased 90+ day accounts receivable from $1.5M to $500K by implementing disciplined AR tracking and collection processes.
- Improved customer satisfaction, contributing to growth in 5-star Google reviews through enhanced service quality, communication, and issue resolution.
- Achieved and maintained NYSERDA Quality Home Contractor status by improving third-party quality assurance inspection outcomes and operational standards.
- Develop and manage production schedules while coordinating directly with customers to ensure project success and satisfaction.
- Lead financial operations including AR reporting, payroll processing, petty cash management, and job cost analysis.
- Oversee monthly financial closeouts and contribute to P&L analysis, identifying opportunities for margin improvement.
- Assist in developing and managing budgets for a $35M organization.
- Partner with sales leadership on reporting, performance tracking, and commission/payroll accuracy.
- Oversee customer service operations, resolving escalations and improving overall customer experience.
- Contribute to operational oversight of HVAC installation and service departments.
- Manage procurement processes, including material purchasing and purchase order generation.
- Support executive leadership with administrative and strategic planning initiatives.
Customer Service Supervisor
Wadhams Enterprises
11.2007 - 11.2012
- Supervised and coached customer service representatives to meet and exceed performance expectations.
- Monitored inbound calls and agent performance, delivering training and feedback to improve service quality.
- Managed escalated customer concerns and supported claims processing in coordination with leadership.
- Contributed to improved customer satisfaction and team performance through consistent coaching and accountability.
Education
Advanced Regents Diploma -
Haverling Central School
Skills
- Operations & Team Leadership
- Financial Management & P&L Oversight
- Budget Development & Cost Control
- Customer Experience & Reputation Management
- Project & Production Scheduling
- Payroll & Accounts Receivable Management
- Process Improvement & Organizational Efficiency
- Microsoft Office Suite (Advanced)
- Leadership Development & Coaching
- Detail-Oriented with Strong Organizational Skills
- Typing Speed: 70 WPM
- Highly adaptable in fast-paced, multi-department environments
- Strong initiative with proven ability to drive projects through completion
- Willingness to work extended hours to meet business needs
- Organizational growth
- Customer care
- Strategic planning and execution
- Logical thinking capability
- Strategic planning
Timeline
Executive Vice President, Home Performance Division
Halco Energy
11.2012 - Current
Customer Service Supervisor
Wadhams Enterprises
11.2007 - 11.2012
Advanced Regents Diploma -
Haverling Central School