BRITTANY MCFARLAND
Addison,TX
Summary
To utilize my expert communication and organizational skills to deliver error-free, engaging, and high-quality content for a variety of customers and clients.
Overview
3
3
years of post-secondary education
18
18
years of professional experience
Work History
Fraud Claim Representative
Regions Bank
Dallas, Texas
12.2025 - Current
- Processed deposit account claims for Regions Bank customers using bank policies.
- Reviewed card dispute details and fraud claims with accuracy and confidentiality.
- Documented claim notes in case systems and maintained complete customer records.
Product and Services Banker (Banker)
Regions
Dallas, Texas
09.2024 - 12.2025
- Assist with general calls.
- Inform customers of the different types of accounts we offer.
- Walk customers through the Online Banking Process.
- Submit Fraud Claims.
MERCHANT CARE (Lead Agent)
AMERICAN FIRST FINANCE
01.2018 - 12.2023
- Assist the Merchant with troubleshooting in our portal.
- Inform the customers of our criteria for our financing application.
- Check the customers' personal information to get a decision for their application.
- Train new employees
- Monitor Quality Assurance Calls
Collection Agent
OFFICE OF CREDIT MANAGEMENT
01.2014 - 12.2018
- Retrieve customers' payments.
- Inform debtors of their debt
- Set-up payment arrangements
- Manage inbound and outbound calls.
Customer Service Agent
SECURUS TECHNOLOGIES
01.2012 - 12.2014
- Assist with adding funds to accounts.
- Assist with checking status of accounts.
- Inform customers of how our service works.2009-2012 Home Depot (Head Cashier)
Head Cashier
Home Depot
01.2009 - 12.2012
- Managing the front end of the store.
- Assist cashiers with the customers when needed.
- Maintaining professional appearance of the front end of the store.
- Train New Cashiers.
Education
Dallas College Brookhaven -
Dallas College Brookhaven
Farmers Branch, TX 10.2023 - 09.2026
Locke High School (Diploma) -
Locke High School
Skills
- Microsoft Office (all versions)
- Scanning
- Downloading files
- Answering phones
- Ten-key (by touch)
- Light typing (by sight)
- Faxing
- Xeroxing
Email Addresses
MACBEEH@GMAIL.COM
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Timeline
Fraud Claim Representative
Regions Bank
12.2025 - Current
Product and Services Banker (Banker)
Regions
09.2024 - 12.2025
Dallas College Brookhaven -
Dallas College Brookhaven
10.2023 - 09.2026
MERCHANT CARE (Lead Agent)
AMERICAN FIRST FINANCE
01.2018 - 12.2023
Collection Agent
OFFICE OF CREDIT MANAGEMENT
01.2014 - 12.2018
Customer Service Agent
SECURUS TECHNOLOGIES
01.2012 - 12.2014
Head Cashier
Home Depot
01.2009 - 12.2012
Locke High School (Diploma) -
Locke High School