Brittany McGuire
Delray Beach,FL
Summary
Polished hospitality professional with 10+ years of experience delivering elevated guest experiences within boutique and resort environments. Known for anticipating guest needs, resolving concerns with discretion and efficiency, and creating seamless, memorable stays.Reliable team player who thrives in dynamic environments, ensuring smooth daily operations and excellent customer service.
Overview
18
18
years of professional experience
Work History
Private Nanny
Private Family Client
Greenwich, CT
10.2020 - 10.2025
- Provided high-level, personalized support within a private household, reinforcing skills in discretion, organization, and anticipatory service.
- Managed complex daily schedules and maintained a structured, detail-oriented environment.
- Implemented daily routines to ensure consistency and security for children in care.
Guest Service Manager
Hotel Indigo
Traverse City, MI
05.2019 - 03.2020
- Oversaw front office operations to deliver exceptional guest service. Managed VIP interactions and resolved concerns with a focus on professionalism. Fostered a welcoming environment to enhance guest satisfaction.
- Supervised front desk and valet teams, maintaining operational standards and enhancing customer experience.
- Oversaw coordination of arrivals and departures while ensuring accurate payment processing.
- Delivered exceptional service quality to uphold boutique hotel reputation and guest satisfaction.
Guest Service Manager
Country Inn & Suites
Traverse City, MI
05.2016 - 05.2019
- Managed front desk activities to ensure exceptional guest experiences and support overall revenue objectives.
- Oversaw front desk functions and coordinated team schedules to ensure efficient service delivery.
- Contributed to revenue and performance strategy calls aimed at enhancing operational effectiveness.
- Ensured exceptional guest experiences by addressing and resolving escalations promptly.
- Monitored inventory levels of supplies, maintaining operational efficiency within budget constraints.
- Coordinated special requests and events, ensuring personalized experiences for guests.
- Trained and supervised front desk staff to ensure adherence to hotel policies and procedures.
Front Desk Clerk
Hotel Iroquois
Mackinac Island, MI
05.2013 - 10.2013
- Managed concierge operations, ensuring high-quality service delivery at a renowned Condé Nast award-winning luxury boutique hotel.
- Directed management of reservations and concierge services to enhance guest experiences during peak seasons.
- Streamlined guest check-in and check-out procedures to ensure operational efficiency.
- Coordinated with housekeeping staff to maintain high standards of room preparation for incoming guests.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
Front Desk Supervisor
West Bay Beach Resort
Traverse City, MI
01.2008 - 01.2016
- Supervised team operations, trained staff, and maintained high service standards.
- Coordinated with housekeeping and maintenance to address guest requests and resolve issues promptly.
- Collaborated with management to create promotional packages, increasing overall guest satisfaction ratings.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Resolved guest complaints by addressing issues with rooms promptly.
Education
Bachelor of Science - Entrepreneurship
Central Michigan University
Mount Pleasant, MI05-2016
Skills
- Luxury guest experience & personalized service
- VIP service & concierge-level support
- Front desk & hotel operations
- Guest relations & conflict resolution
- Reservations, check-in/out management
- Team coordination & scheduling
- Attention to detail & professionalism
Timeline
Private Nanny
Private Family Client
10.2020 - 10.2025
Guest Service Manager
Hotel Indigo
05.2019 - 03.2020
Guest Service Manager
Country Inn & Suites
05.2016 - 05.2019
Front Desk Clerk
Hotel Iroquois
05.2013 - 10.2013
Front Desk Supervisor
West Bay Beach Resort
01.2008 - 01.2016
Bachelor of Science - Entrepreneurship
Central Michigan University