Brittany Means
Blountville,TN
Summary
Detail-oriented professional with strong skills in cleaning, customer service, and quality assurance. Committed to maintaining high standards of cleanliness and client satisfaction through effective communication and eco-friendly practices.
Overview
5
5
years of professional experience
Work History
House Cleaner
Hands of Hope Cleaning Service
Knoxville, TN
03.2018 - 11.2020
- Supervised cleaning teams to ensure adherence to quality standards and client satisfaction.
- Developed efficient cleaning processes, reducing time spent on routine tasks by implementing best practices.
- Trained new staff on safety protocols, cleaning techniques, and equipment usage to enhance team performance.
- Conducted regular inspections of cleaned areas to maintain high cleanliness standards and identify improvement opportunities.
- Managed inventory of cleaning supplies, ensuring availability and proper usage of materials for all jobs.
- Implemented eco-friendly cleaning solutions, promoting sustainable practices within the organization and among clients.
- Established positive relationships with clients through effective communication and responsiveness to feedback.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Assistant Manager
KNOX Area Rescue Ministries
Knoxville, TN
02.2017 - 03.2018
- Assisted in daily operations, ensuring efficient service delivery to clients and staff.
- Coordinated volunteer schedules, enhancing participation and resource availability for programs.
- Supported management in training new employees on organizational policies and procedures.
- Implemented feedback mechanisms to improve client satisfaction and service effectiveness.
- Maintained accurate records of inventory and supplies, optimizing resource allocation for services.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Lead Associate
Hobby Lobby
Knoxville, TN
05.2016 - 02.2017
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Operated cash register efficiently, processing transactions and handling returns accurately.
- Engaged in regular inventory checks to support stock management and product availability.
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
Education
Associate of Science - Music Education
Bryan College
Dayton, Tn 05.2018
Skills
- Cleaning and sanitization
- Customer service
- Quality assurance
- Household management
- Eco-friendly practices
- Teamwork
- Customer-oriented
- Complex Problem-solving
- Attention to detail
- Hardworking
- Pride in doing things correct the first time
Timeline
House Cleaner
Hands of Hope Cleaning Service
03.2018 - 11.2020
Assistant Manager
KNOX Area Rescue Ministries
02.2017 - 03.2018
Lead Associate
Hobby Lobby
05.2016 - 02.2017
Associate of Science - Music Education
Bryan College