BRITTANY MENIFEE
Salt Lake City,UT
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced customer service and clerical roles.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Cambia Health Solutions
Salt Lake City, UT
03.2022 - 05.2024
-Assist members with finding in network and out of network providers
-Assist members with providing details of their insurance policy and their benefits
-Provide members with details of claims
LOAN SPECIALIST
ZIONSBANCORPORATION
08.2016 - 02.2022
- Create documents using the provided systems which entails confirming the details of confirming the contents of the documents
- Handling incoming calls
Customer service agent
FEDERAL FINANCIAL GROUP
08.2014 - 07.2016
- Placed outbound calls to recruit potential insurance agents to help build their business repore to build their cliental
Customer service agent
YOUNG LIVING ESSENTIAL OILS
08.2012 - 07.2014
- Received inbound calls assisting customers and potential customers with ordering of the product and helping to choose and purchase product
Call center agent
ELITE SECURITY
04.2011 - 07.2012
- Placed outbound calls to recruit potential insurance agents to help build their business repore to build their cliental
Education
BUSINESS CERTIFICATE -
CLEARFIELD JOB CORPS
01.2010
HIGH SCHOOL DIPLOMA -
JOHN F KENNEDY MIDDLE COLLEGE HIGH SCHOOL
01.2007
Skills
- Keyboarding @ 50wpm and 10 Key @ 150 kspm
- Cash handling
- Microsoft Office: Word/Excel/PowerPoint and Internet &email savvy - Office Procedures
- Customer Service and Marketing
- Office equipment: telephone, fax, photocopiers, printers, personal computers, Calculators and handling mail
- Mature, reliable, ethical and outgoing
- Understands the importance of providing excellent customer service
Timeline
Customer Care Representative
Cambia Health Solutions
03.2022 - 05.2024
LOAN SPECIALIST
ZIONSBANCORPORATION
08.2016 - 02.2022
Customer service agent
FEDERAL FINANCIAL GROUP
08.2014 - 07.2016
Customer service agent
YOUNG LIVING ESSENTIAL OILS
08.2012 - 07.2014
Call center agent
ELITE SECURITY
04.2011 - 07.2012
BUSINESS CERTIFICATE -
CLEARFIELD JOB CORPS
HIGH SCHOOL DIPLOMA -
JOHN F KENNEDY MIDDLE COLLEGE HIGH SCHOOL