Autumn Williams

This remote/ Work from home position included the following

Placing sales orders, answering and assisting with general customer inquiries, answering and
assisting with furniture customer inquiries, engaging with our domestic and international customers via email,
assisting our retail store associates with their customer inquiries, or even becoming a brand specialist and focusing
on assisting the customers from a specific brand.

cross-brand training.

West elm

Mark and Graham

Pottery Barn

• Communicated with production team members about quality issues.
• Performed visual inspections and non-destructive tests where appropriate.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Evaluated components and final products against quality standards and manufacturing specifications.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Customer service agent.
  Taking calls from applications applying for assistance with COVID 19.
  Answering FAQ
  Data entry and processing information in the data base.
  Assistance with survivor victims from hurricane ida (2021 )
  Document validation
  General helpline duties
  Hurricane ida disaster assistance
  Assisting survivors with hotel accommodation
  

• Interpreted research findings and summarized data into reports.
• Carried out quality control assessments for analysis software.
• Assisted in manufacturing and testing of annalistic assays.
• At the brewer company we manufactured roofing materials and pavement maintenance.
• My duties were to make sure the solvent base and water base was in spec to be sold to customers.
• Using URL testing to make sure materials were ok for selling.
• Floor production walks. Entering all production in our company program system.

• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• -Demo product to the members in a timely manner.
  -Promote each member to demo and purchase the product
  -Work as a team to get carts cleaned/ sanitized and product stocked for the evening.
  - Buying product for the demo carts
  -Scheduling during the week as well as employees to demo product daily
  -Auditing the amount spent on product daily
  -emailing district managers, vendors, HR and more
  Payroll
  -answering the office phone
  -Filing paperwork daily
  -any office work needed at the time