Haley Causey
Shallotte,NC
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Care Representative
FOCUS Broadband
11.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
General Manager
Wing & Fish Company
03.2022 - 11.2022
- Introduced new methods, practices and systems to reduce turnaround time.
- Utilized enterprise risk management software to improve operational insight and planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Identified trends in customer marketplaces to develop valuable solutions.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Associate General Manager
Wing & Fish Company
09.2020 - 03.2022
- Set schedules with clear understanding of coverage needs and employee abilities.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Handled cash accurately and prepared deposits.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Resolved problems promptly to elevate customer approval.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained and disciplined employees to maximize performance.
Bartender/Server Shift Leader
Wing & Fish Company
10.2019 - 08.2020
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Bartender/Server
Ocean Isle Fish Company
06.2018 - 10.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
Server/Hostess
Ocean Isle Fish Company
05.2016 - 06.2018
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Whiteville High School
Whiteville, NC06-2015
Associate of Applied Science - Business Administration
Southeastern Community College
Whiteville, NC05-2023
Skills
- Microsoft Office
- Quickbooks
- Customer Relations
- Online Chat
Certification
- Serv-Safe Certified
- Microsoft Office- Excel & Word
- Quickbooks
Timeline
Customer Care Representative
FOCUS Broadband
11.2022 - Current
General Manager
Wing & Fish Company
03.2022 - 11.2022
- Serv-Safe Certified
- Microsoft Office- Excel & Word
- Quickbooks
10-2021
Associate General Manager
Wing & Fish Company
09.2020 - 03.2022
Bartender/Server Shift Leader
Wing & Fish Company
10.2019 - 08.2020
Bartender/Server
Ocean Isle Fish Company
06.2018 - 10.2019
Server/Hostess
Ocean Isle Fish Company
05.2016 - 06.2018
High School Diploma -
Whiteville High School
Associate of Applied Science - Business Administration
Southeastern Community College
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