Crystal Faith Ortiz
Harlingen,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Garage Door Enterprises
09.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Representative
Dish Network Corp
12.2017 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Boosted sales revenue by skillfully promoting diverse service options.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Sales Rep
2020 Companies
03.2017 - 12.2017
- Selling Reliant NRG to customers
- Meeting weekly sales quotas
- Conduct weekly sales meetings
- Deal with customer accounts
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Responded to customer calls and emails to answer questions about products and services.
Patient Account Representative
Help America Corporation
10.2014 - 03.2017
- Responsible for assisting patients with their hospital bills
- Worked with outside entities to resolve issues with billing, claims and payments.
- Responded to patient, family and external payer inquiries.
- Utilized computer programs to create invoices, letters and other documents.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Education
No Degree - Finance And Economics
The University of Texas Rio Grande Valley
Edinburg, TX12.2024
High School Diploma -
IDEA College Prep
San Benito, Texas06.2013
Skills
- Customer Relations
- Cash Register Operations
- Project Management
- Information Extraction
- Corporate Standards
- Training and Development
- Online Chat
- Microsoft Office
- Client Meetings
- Complex Product Knowledge
Professional References
Available upon request
Timeline
Customer Care Representative
Garage Door Enterprises
09.2022 - Current
Customer Representative
Dish Network Corp
12.2017 - 10.2022
Sales Rep
2020 Companies
03.2017 - 12.2017
Patient Account Representative
Help America Corporation
10.2014 - 03.2017
No Degree - Finance And Economics
The University of Texas Rio Grande Valley
High School Diploma -
IDEA College Prep
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