Brittany Merrill
Gastonia,NC
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals.
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Lead Customer Service Representative/Store Assistant
Circle K
Kings Mountain, North Carolina
05.2023 - 12.2025
- Supervised customer service team to ensure quality support and efficient workflows.
- Trained new representatives on company policies and customer service best practices.
- Resolved customer inquiries promptly using company systems and procedures.
Loader
UPS
Charlotte, North Carolina
01.2023 - 04.2023
- Loaded packages onto delivery trucks following safety protocols.
- Organized freight in designated storage areas for efficient access.
- Followed company procedures for hazardous material handling.
- Maintained cleanliness and organization in loading dock areas.
- Provided assistance to co-workers when needed throughout the day including but not limited to lifting heavy objects and packing boxes.
- Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
- Assisted sorters by loading trucks with assigned packages for routes.
- Adhered to all safety regulations while handling hazardous materials such as aerosols or flammable liquids.
Cashier/Merchandise Stocker
Kings Mountain Travel Plaza
Kings Mountain, North Carolina
06.2020 - 11.2022
- Processed customer transactions efficiently at a busy retail environment.
- Maintained clean and organized checkout areas for optimal customer experience.
- Assisted customers with product inquiries and provided accurate information.
- Handled cash, credit, and mobile payments with attention to detail.
- Managed inventory levels by restocking shelves as necessary throughout shifts.
- Addressed customer concerns promptly to enhance satisfaction and loyalty.
- Followed company policies for cash handling and loss prevention procedures diligently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Skills
- Customer service
- Team leadership
- Training and development
- Conflict resolution
References
References available upon request.
Timeline
Lead Customer Service Representative/Store Assistant
Circle K
05.2023 - 12.2025
Loader
UPS
01.2023 - 04.2023
Cashier/Merchandise Stocker
Kings Mountain Travel Plaza
06.2020 - 11.2022