Deirdre Bozewski
Jersey City,NJ
Summary
Highly organized individual with strong attention to detail and multitasking abilities in customer service. Successfully managed teams and improved operational processes, consistently achieving performance goals and fostering positive client relationships.
Overview
25
25
years of professional experience
Work History
Lead Customer Service Representative/Administrative Assistant
Eastern Warehouse Inc
Newark, NJ
05.2004 - Current
- Led customer service team in resolving complex inquiries and complaints efficiently.
- Trained and mentored new representatives to ensure adherence to company standards.
- Implemented process improvements that enhanced response times and customer satisfaction.
- Analyzed customer feedback data to identify trends and recommend strategic changes.
- Facilitated regular team meetings to foster communication and continuous improvement initiatives.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
Payroll Administrator
H &M International
Kearny, NJ
03.2001 - 01.2004
- Managed payroll processing for diverse employee groups, ensuring compliance with company policies and regulations.
- Oversaw reconciliation of payroll discrepancies, enhancing accuracy and timeliness of financial reporting.
- Developed and implemented process improvements to streamline payroll operations and reduce processing time.
- Led training sessions for staff on payroll systems, fostering a culture of knowledge sharing and operational excellence.
- Collaborated with HR to integrate employee data into payroll system, ensuring seamless updates and accuracy in records.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using AS400 software and processed payroll to meet preset requirements.
Education
Certification Microsoft Studies - Computer Administration
The Chubb Institute
Jersey City, NJ03-2001
Skills
- Complaint handling
- Team member training
- Work prioritization
- Call management
- Customer support
- Customer complaint resolution
- Account management
- Willingness to lead
- Database maintenance
- Order processing
- MS office applications
- Appointment scheduling
- Customer account management
- Complaint resolution
- Fast learner
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Positive and friendly
- Administrative support
- Relationship management
- Database management
Timeline
Lead Customer Service Representative/Administrative Assistant
Eastern Warehouse Inc
05.2004 - Current
Payroll Administrator
H &M International
03.2001 - 01.2004
Certification Microsoft Studies - Computer Administration
The Chubb Institute