Tatyana Nicole Rodriguez

Corona,USA

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

years of professional experience

Work History

Customer Service Representative / Administrative Assistant

Spectra Color

09.2022 - 12.2025

Provided front-line customer support by promptly handling high-volume phone calls and emails with professionalism and empathy.
Served as the primary point of contact for clients, managing inquiries, order updates, and issue resolution in a timely manner.
Created, processed and managed Sales Orders and Purchase Orders with strong attention to detail to ensure accuracy and timely processing.
Coordinated with vendors and internal teams to ensure timely fulfillment and clear communication of timelines.
Partnered closely with sales staff to maintain organized accounts and streamline communication across departments.
Followed up on open orders and client requests, ensuring all matters were resolved efficiently.
Managed sensitive customer information with discretion and confidentiality.
De-escalated customer concerns and complaints, providing solutions while maintaining a positive experience.
Maintained organized records, schedules and documentation to support daily operations.

Customer Service Manager

Wells Fargo Bank

12.2009 - 09.2022

Leadership skills including the ability to build, develop, and motivate a diverse work team to ensure they are giving the best customer service.
Coaching tellers with on the spot feedback, one on one’s, and weekly teller observations to strengthen their customer service skills so that they are doing what is right for their customers.
Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking options.
Plan, assign and monitor daily tasks to ensure completion is done in a timely manner. Delegating tasks to team members to assist in the growth in their role and becoming knowledgeable around daily activities.
Ability to work effectively under pressure, meet deadlines, exercise independent judgement and use critical thinking skills.
Resolving complex customer issues.
Ability to provide strong customer service while actively listening and responding in an appropriate manner.
Conducting morning huddles to get the team prepared for the days events.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Preparing the team daily around audit and conducting audit meetings.
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
Adaptable in a fast paced and constantly changing environment of the financial industry.
Created a team member engagement wall that showed their birthdays, anniversaries, and plans for the future which is updated monthly.

Education

Associate of Science - Photo Journalism

California State University, of Fullerton

Fullerton

05-2011

Skills

Customer service
Active listening
Critical thinking
Data entry

Customer relations
Computer proficiency
Conflict resolution
Complaint handling

Languages

English

Native or Bilingual

Spanish

Professional Working

Timeline