Brittany Michel
Nashville,TN
Summary
Detail-oriented Assistant Property Manager with three years of experience of assisting in the administration and management of over 682 units with over 800 tenants in mid-rise luxury downtown properties.
Exceptional customer service and organizational skills with a comprehensive knowledge to service two properties in the Downtown Nashville area.
Exceeded sales goals which made me a member of the 3 Million Dollar club in 2023.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Lifestyle Communities
Nashville, TN
06.2021 - Current
- Assisted in all aspects of property management for a 411-unit property.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Prepare occupancy and performance reports for review by the property manager.
- Conduct regular inspections of properties to identify any needed repairs or improvements.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Ensured compliance with all applicable laws related to fair housing practices.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Interacted with potential renters during showings providing information about the property features.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Participated in community events promoting the rental properties available at the location.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Customer Service Agent
Dealer Policy
Williston, VT
01.2019 - 06.2021
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Education
Some College (No Degree) - Health Sciences
Keene State College
Keene, NHSome College (No Degree) - Health Sciences
Vermont Technical College
Randolph Center, VTSkills
- Engaging leadership and management skills
- Proven track record of successfully coaching/mentoring team members
- Effective customer and employee relations
- Microsoft Office/Windows/Excel
- Entrata
Accomplishments
- 3 Million Dollar Club
- Two-time nominee of Values in Action for Lifestyle Communities
Timeline
Assistant Property Manager
Lifestyle Communities
06.2021 - Current
Customer Service Agent
Dealer Policy
01.2019 - 06.2021
Some College (No Degree) - Health Sciences
Keene State College
Some College (No Degree) - Health Sciences
Vermont Technical College
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