Brittany Michelle Melvin
Fayetteville,NC
Summary
To obtain further education as a Social Worker out of the passion to help others; to use organizational, communication and active listening skills along with a degree in social work to help improve the lives of others.
Overview
10
10
years of professional experience
Work History
Guardianship Social Work III
Cumberland County Department of Social Services
Fayetteville, NC
06.2023 - Current
- Monitor and coordinate the mental, physical, and dental well-being of an incompetent adult aged 18 and up
- Attend and collaborate with community partners such as hospitals, law enforcement, mental health providers, and government agencies on behalf of the individual under guardianship
- Assess individuals for the continued or the initial need of a legal guardian verses alternative options
- Work with clients and supports to create and monitor specific, measurable, attainable, relevant, and time-bounds goals
- Attend and testify as a key witness at guardianship proceedings
Admissions Director
Haymount Rehabilitation and Nursing
Fayetteville, NC
04.2021 - 06.2024
- Assess clinical documentation for purposes of rehabilitation and skilled nursing needs
- Collaborate with community partners such as hospitals to create policy, protocols and procedures to ensure transition of care remains effective
- Complete inquiries and referral reviews for potential residents
- Interview clients, social workers, family members and medical team to gather social, mental, and medical information
- Complete mental health assessments and report to state based electronic program
- Market and provide oversight to the services in which the facility offers
Social Worker III (Adult Services)
Department of Social Services
Fayetteville, NC
04.2019 - 12.2020
- Obtains information and investigates complaints of alleged abuse, neglect, or exploitation of the elderly or adults with disabilities
- Assess clients’ needs for degree and priority of services, provides treatment services as well as develops service plans
- Advises counsels, and interviews clients, family members, and others to gather social, functional, physical, and mental information for evaluation
- Advocate for clients and families referrals for needed service
- Assist families and clients within the home, facility, or group home setting
- Case management for individuals with mental and/or physical incapacitations
- Responsible and maintains a case load of 20-25 cases within the Adult Services Division
- Complete multidisciplinary meeting with community partners such as law enforcement, and medical providers
- Attend and testify in court proceedings pertaining to caseload
- Testify as a key witness in Guardianship hearings
Social Worker III (Adult Services)
Department of Health and Human Services
Burlington, NC
10.2017 - 01.2019
- Obtains information and investigates complaints of alleged abuse, neglect, or exploitation of the elderly or adults with disabilities
- Assess clients’ needs for degree and priority of services, provides treatment services as well as develops service plans
- Advises counsels, and interviews clients, family members, and others to gather social, functional, physical, and mental information for evaluation
- Advocate for clients and families referrals for needed service
- Assist families and clients within the home, facility, or group home setting
- Case management for individuals with mental and/or physical incapacitations
- Responsible and maintains a case load of 20-25 cases within the Adult Services Division
- Complete multidisciplinary meeting with community partners such as law enforcement, and medical providers
- Attend and testify in court proceedings pertaining to caseload
- Testify as a key witness in Guardianship hearings
Customer Service Representative
Laboratory Corporation of America
07.2017 - 10.2017
- Maintain a high-volume workload within a fast paced environment
- Answering on average 120 calls per day in the incoming call center environment, while consistently meeting performance benchmarks in all areas
- Managed relationships of both internal and external clients
- File and/or refile insurance claims to insurance companies on behalf of the patients
- Submit requests to the proper department to prevent reoccurring issues and recommend improvements in the process and procedure
- De Escalate irate calls and resolve patients accounts if applicable
- Multi-tasked systems while providing exceptional service
- Received several perfect customer feedback ratings
Office Clerk/Customer Service Leader
Lowes Foods
Greensboro, NC
08.2014 - 07.2017
- As a Customer Service Team Leader I am responsible for leading the customer service department
- My job duties consist of the following: customer service, coaching associates, training, ordering supplies, payroll, hiring process, filing, special event coordinating, cashiering, western union, money orders, lottery, check cashing and cash counting for the daily store operation
- Supervise and lead the front end department with all customer service complaints and/or issues that may arise
- Resolve all matters that may result in customer dissatisfaction or funnel to management for resolution if applicable
- Handle both administrative and personnel issues and create schedules to ensure coverage for the store
- Complete financial reconciliation and balancing of the registers
- Answering multiple phone lines for the grocery store, transfer and/or resolve the calls in a timely manner
Internship
Department of Health and Human Services
Greensboro, NC
08.2016 - 05.2017
- Carry a caseload within the Aging and Adult Division
- Assist with organizing client files
- Case management support for placement inquiry for all ages within adult division
- Conduct intake inquiries, interview clients and/or families for potential assistances
- Network and Shadow with fellow social workers and individuals within the agency to gain knowledge on the different areas
Education
Masters of Science - Social Work
University of North Carolina
Pembroke10.2024
Bachelor of Science - Social Work
North Carolina A&T University
Greensboro, NC05.2017
High School Diploma -
River Mill Academy
Graham, NCSkills
- MS Office Products
- Access
- Excel
- Word
- Multi-line telephone system
- Data entry
- Ten-key
- General office equipment
Accomplishments
- Sociology and Social Work Society
- Phi Alpha Honor Society for Social Work
References
Available Upon Request
Timeline
Guardianship Social Work III
Cumberland County Department of Social Services
06.2023 - Current
Admissions Director
Haymount Rehabilitation and Nursing
04.2021 - 06.2024
Social Worker III (Adult Services)
Department of Social Services
04.2019 - 12.2020
Social Worker III (Adult Services)
Department of Health and Human Services
10.2017 - 01.2019
Customer Service Representative
Laboratory Corporation of America
07.2017 - 10.2017
Internship
Department of Health and Human Services
08.2016 - 05.2017
Office Clerk/Customer Service Leader
Lowes Foods
08.2014 - 07.2017
Masters of Science - Social Work
University of North Carolina
Bachelor of Science - Social Work
North Carolina A&T University
High School Diploma -
River Mill Academy
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