Brittany Miles
Livingston,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Receptionist
Maryville Women's Center
Maryville, IL
10.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Receptionist
Christina Midkiff, M.D
Maryville, IL
04.2023 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained confidentiality of information regarding clients and company.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Account Manager
Discover Financial Services
10.2022 - 04.2023
- Assist customers that call in and need help with their credit card account
- Update address, phone number, email
- Handle confidential information about customers
- Take Payments
- Credit line increases
- Online account help
- Review APRs and statements
- Manage over 50 customer calls per day
Account Associate
State Farm
07.2021 - 09.2022
- Manage customers accounts with any changes/updates made by all employees
- Answer all incoming customers calls and assist with questions or policy changes
- Take payments over the phone and in person
- Run daily office deposits to the bank
- Assist customers with claim filing process and update customer along the way
- Managed over 50 customer calls per day
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
Member Service Representative
Sam’s Club
10.2019 - 06.2021
- Sign new members up for the club
- Take phone calls regarding returns and memberships
- Direct calls as needed to certain areas
- Apply members for Sam’s Club Mastercards
- Handle all return items
Team Member
Culver’s
04.2016 - 07.2019
- Take drive thru orders and make custard accurately at a fast pace
- Responsible for setting food orders appropriately for dine in and drive thru within store times
- Interact with guests on a daily basis and provide any information needed menu wise
Education
Diploma -
Granite City High School
Granite City, IL05.2015
No Degree - Sciences
Southwestern Illinois College
Belleville, ILSkills
- Microsoft Office
- Excellent Verbal/Written Communication
- Determined
- Quick Learner
- Problem Solving Skills
- Detail Oriented
- Account Verification
- Account Management
- Payment Collecting
- Customer Satisfaction
- Managing Multiple Tasks
- Account Servicing Skills
Timeline
Receptionist
Maryville Women's Center
10.2023 - Current
Receptionist
Christina Midkiff, M.D
04.2023 - 10.2023
Account Manager
Discover Financial Services
10.2022 - 04.2023
Account Associate
State Farm
07.2021 - 09.2022
Member Service Representative
Sam’s Club
10.2019 - 06.2021
Team Member
Culver’s
04.2016 - 07.2019
Diploma -
Granite City High School
No Degree - Sciences
Southwestern Illinois College