Brittany Milholin
Des Moines,IA
Summary
Organized and patient individual polished in handling customer complaints and replenishing stock. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Integrated Associate
Des Moines Public Schools
Des Moines, IA
08.2023 - Current
- Supported classroom activities through preparation and organization of instructional materials.
- Assisted teachers in implementing lesson plans and classroom management strategies.
- Monitored student behavior and provided guidance to ensure a respectful environment.
- Support students with disabilities in classrooms.
SALES LEAD OPERATIONS
Fabletics
West Des Moines, IA
11.2021 - 08.2023
- Collaborate closely with other team members to ensure alignment of goals.
- Establish strong relationships with customers through proactive engagement.
- Promptly process incoming and outgoing shipments of inventory and supplies.
- Manage the back room and implement an organized system for all inventory.
- Actively engage with customers in details of merchandise and what they are seeking.
- Assist store manager in managing staff.
- Manage daily opening and closing duties for the store, including counting the contents of the cash registers.
CUSTOMER SERVICE SPECIALIST
Principal Financial Group
Des Moines, IA
03.2015 - 01.2021
- Addressed customers courteously using suitable methods and problem-solving skills.
- Updated and maintained database with accurate customer information and timely data entry.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Resolved customer issues quickly while complying with company standards.
RECEPTIONIST
Aerotek- Temporary- PurFoods LLC
Ankeny, IA
05.2013 - 02.2014
- Maintained various office or program records using a secure filing system.
- Maintained building security by monitoring logbooks and issuing visitor badges.
- Welcomed all customers with friendly greetings, answered general questions, and directed them to specific offices.
- Corresponded with clients through email, telephone, and postal mail.
- Took care of staff office space, weekly schedules, travel reports, phones, credit cards, and office keys.
Education
General Education -
Pasadena City College
Pasadena, CA06.2006
HIGH SCHOOL DIPLOMA -
John Burroughs High School
Burbank, CA06.2004
Skills
- Document Organization
- Data Recording
- Activity Planning and Execution
- Behavior Redirection
- Active Listening
- Multitasking
- Patient
- Conflict Resolution
- CPR Training
- Team collaboration
Volunteer Experience
SASI Camp Volunteer, Gateway Dance Theatre, Des Moines, IA, 06/01/17, 08/31/22, Lead group activities with children between ages 6 and 16., Monitored children during camp hours from the beginning until pick-up time., Assisted teacher and visitor activities., Maintained camp schedule., Instructed dance classes.
Timeline
Integrated Associate
Des Moines Public Schools
08.2023 - Current
SALES LEAD OPERATIONS
Fabletics
11.2021 - 08.2023
CUSTOMER SERVICE SPECIALIST
Principal Financial Group
03.2015 - 01.2021
RECEPTIONIST
Aerotek- Temporary- PurFoods LLC
05.2013 - 02.2014
General Education -
Pasadena City College
HIGH SCHOOL DIPLOMA -
John Burroughs High School