Kierra Scott
DICK’S Sporting Goods
Tuscaloosa
2027
years of professional experience
Detail-oriented Nursing Student with over 5 years in customer service and operations. Expertise in professional communication, documentation, problem resolution, and teamwork within fast-paced environments. Proven experience in leading daily operations and coordinating activities while ensuring accuracy. Aiming for an entry-level position in healthcare support, patient access, or medical administration.
Work History
Sales Associate
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Executed transaction processing and returns to ensure customer satisfaction and operational efficiency.
- Checked receipts and ensured transaction accuracy to uphold financial integrity.
- Prepared merchandise for the sales floor.
- Followed company policies and procedures.
Omni Lead
3 Years 11 Months- Led daily fulfillment operations in a fast-paced, high-volume retail environment.
- Coordinated fulfillment activities, ensuring accurate and efficient processing of online customer orders.
- Monitored order fulfillment and helped ensure customers received their purchases in a timely manner.
- Prioritized time-sensitive orders while maintaining accuracy and attention to detail.
- Monitored order fulfillment to guarantee timely delivery of customer purchases.
- Resolved order, inventory, and customer service issues, enhancing overall customer satisfaction.
- Communicated professionally with customers and team members to resolve concerns and provide effective solutions.
- Demonstrated leadership, accountability, dependability, and strong organizational skills.
Fulfillment Associate
3 Years 9 Months- Supported fulfillment operations in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.
- Organized and maintained records and documentation to streamline business operations.
- Maintained accurate sales and transaction records.
- Collaborated with team members to complete time-sensitive responsibilities.
- Prepared and processed outgoing shipments to meet established deadlines and standards.
- Collaborated with team members to ensure timely completion of responsibilities.
- Assisted business groups with document organization and distribution during acquisitions.
- Followed company policies, procedures, and operational standards.
Sales Associate
3 Years 5 Months- Assisted customers with product selection and individualized recommendations.
- Provided professional customer service and responded to questions and concerns courteously.
- Verified receipts and maintained accurate transaction records to ensure accountability and minimize errors.
- Assisted customers with product selection and provided tailored recommendations to enhance the shopping experience.
- Resolved customer concerns effectively while maintaining professionalism to foster customer loyalty.
- Verified receipts and maintained accurate transaction records.
- Maintained organized merchandise areas according to company standards.
Sales Associate
4 Months- Guided customers through product inquiries, ensuring informed purchasing decisions.
- Organized and prepared merchandise for efficient sales-floor placement and distribution.
- Prepared merchandise for distribution and sales-floor placement.
- Supported merchandise preparation and inventory management to maintain stock availability.
- Maintained organized work areas and supported daily store operations.
Education
Nursing Program - Nursing
Currently Pursuing
High School Diploma
Skills
Patient service
Healthcare administration
Professional communication
Document organization
Data accuracy
Records and Document Organization
Conflict resolution
Policies and Procedures
Time management
Policy compliance
High-volume operations
Merchandise Management
POS systems
Transaction Processing
Timeline
Omni Lead
DICK’S Sporting Goods
07.2022 - 06.2026Read More
Fulfillment Associate
Belk
04.2018 - 01.2022Read More
Sales Associate
JCPenney
08.2014 - 01.2018Read More
Sales Associate
Dirt Cheap
04.2014 - 08.2014Read More
Agape Christian Academy, Homeschool Program
High School Diploma
Read More
Sales Associate
Wet Seal LLC
2013 - 06.2014Read More
Shelton State
Nursing Program from Nursing
Read More