Rein Antoine
Lakeland
Summary
Detail-oriented Administrative Professional with over 10 years of experience in customer service, front desk operations, and administrative coordination. Expertise in managing high-volume calls, scheduling, and documentation while effectively resolving customer concerns. Proven ability to maintain organization and communication in fast-paced environments, enhancing overall customer satisfaction.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Sales Associate
Old Navy
Lakeland, FL
05.2026 - Current
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Processed transactions accurately and efficiently at the point of sale.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Maintained organized merchandise displays to enhance store presentation.
Paraprofessional
Polk County School Board
Lakeland, FL
09.2022 - Current
- Coordinated communication among teachers, parents, and support staff to foster collaboration and support for student needs.
- Maintained confidential student records, ensuring compliance with privacy guidelines to protect student information.
- Assisted with documentation and administrative tasks, contributing to the smooth operation of daily school activities.
- Addressed concerns in a professional manner while maintaining a calm and welcoming environment
Beauty Advisor
Ulta
Lakeland, FL
05.2023 - 08.2023
- Delivered personalized customer service by assessing client needs and recommending suitable products to enhance their experience.
- Supported multiple customers simultaneously in a fast-paced retail environment, ensuring timely assistance and satisfaction.
- Processed transactions accurately while maintaining balanced cash drawer to ensure smooth operations.
- Maintained organized displays and inventory.
Service Center Representative
Sedgwick Claims Management
Brandon, FL
08.2021 - 10.2021
- Handled high volume of inbound customer calls, ensuring customer satisfaction through professional interactions.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline workflows, improving service delivery and reducing response times.
- Assisted in training new staff on operational procedures and best practices for customer service excellence.
- Processed claims accurately using proprietary software, contributing to effective claims management through detailed record-keeping.
Sales Associate
Bath & Body Works
Lakeland, FL
07.2017 - 09.2020
- Guided customers in product selection and resolved concerns to enhance shopping experience.
- Built strong customer relationships resulting in repeating business.
- Ensured organized inventory and appealing store presentation to support customer engagement.
- Processed cash and credit transactions accurately.
Front Desk Student Assistant
Hillsborough Community College - Ybor City Campus
Tampa, FL
03.2017 - 06.2017
- Managed front desk operations, ensuring effective communication between students and staff.
- Coordinated appointment scheduling to streamline office workflow and improve service delivery.
- Answered and routed incoming telephone calls.
- Sorted and labeled confidential files for easy access. and maintained office coordination.
Education
Associate of Arts - Dance
Hillsborough Community College
Tampa, FL05-2017
Skills
- Appointment Scheduling
- Patient Service
- Front Office Operations
- Administrative Support
- Microsoft Office Suite
- Data accuracy
- Multi-line Phone Systems
- Recordkeeping
- HIPAA Awareness
- Confidentiality & Privacy
- Problem Solving
- Professional Communication
Certification
- HIPPA Training - 7/1/26-7/1/27
Timeline
Sales Associate
Old Navy
05.2026 - Current
Beauty Advisor
Ulta
05.2023 - 08.2023
Paraprofessional
Polk County School Board
09.2022 - Current
Service Center Representative
Sedgwick Claims Management
08.2021 - 10.2021
Sales Associate
Bath & Body Works
07.2017 - 09.2020
Front Desk Student Assistant
Hillsborough Community College - Ybor City Campus
03.2017 - 06.2017
Associate of Arts - Dance
Hillsborough Community College