Brittany Miller
Lytle Creek,CA
Summary
Dynamic leader with a proven track record at RISE Interpreting, adept in complex problem-solving and team leadership. Excelled in enhancing customer satisfaction and staff development, while fostering an inclusive environment through skilled American Sign Language interpretation and knowledge of the community's culture . Expert in strategic planning and cross-functional teamwork, significantly improving communication access and service quality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
RISE Interpreting
06.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
American Sign Language Interpreter/ Signing Aide
RISE Interpreting
05.2016 - Current
- Collaborated effectively with professionals from diverse backgrounds to ensure a comprehensive approach to communication access for deaf individuals.
- Improved client satisfaction by delivering high-quality interpretations with attention to cultural context and nuances.
- Promoted accessibility within the community by offering interpretation services at local government meetings, town halls, and public forums.
- Maintained strict confidentiality while handling sensitive information during legal proceedings, safeguarding client privacy.
American Sign Language Interpreter
Mount San Jacinto College
10.2013 - 01.2018
- Evaluated performance regularly through self-assessment methods, identifying areas for improvement and seeking relevant training opportunities to enhance skills further.
- Identified barriers and assisted in resolving communication problems between deaf and hard-of-hearing employees and managers.
- Streamlined workflow processes by implementing efficient scheduling methods for interpreter assignments, reducing last-minute cancellations or changes.
- Contributed to a more inclusive environment by interpreting public events and meetings for deaf attendees.
American Sign Language Interpreter
Freelance Interpreting
09.2014 - 09.2016
- Provided clear and concise interpretations for medical appointments, enabling patients to make informed decisions about their healthcare options.
- Developed customized interpreting solutions for clients based on their unique needs and preferences, resulting in tailored services that met specific goals.
- Conducted research on best practices for interpreting services, remaining current with industry standards and innovations while continuously honing skills as an interpreter.
- Promoted accessibility within the community by offering interpretation services at local government meetings, town halls, and public forums.
American Sign Language Interpreter
San Bernardino Valley College
08.2013 - 10.2013
- Assisted in the production of accessible media content by providing accurate ASL translations for video recordings or live presentations.
- Used and operated various assistive devices for deaf and hard-of-hearing individuals.
- Collaborated with other interpreters to ensure seamless transitions during team interpreting assignments, ensuring effective communication at all times.
- Increased awareness of deaf culture and ASL within the local community by participating in outreach programs and educational workshops.
Preschool Teacher/Preschool Lead Teacher
Kingston Academy
02.2010 - 07.2013
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Education
Pre-School Teaching Certification - Early Childhood Development
Riverside Community College
Riverside, CA05.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
Certification
Crisis Prevention Institute Instructor
- Early Childhood Education Certificate - Various State Departments of Education.
Languages
English
Native or Bilingual
American Sign Language
Full Professional
Timeline
Manager
RISE Interpreting
06.2019 - Current
American Sign Language Interpreter/ Signing Aide
RISE Interpreting
05.2016 - Current
American Sign Language Interpreter
Freelance Interpreting
09.2014 - 09.2016
American Sign Language Interpreter
Mount San Jacinto College
10.2013 - 01.2018
American Sign Language Interpreter
San Bernardino Valley College
08.2013 - 10.2013
Preschool Teacher/Preschool Lead Teacher
Kingston Academy
02.2010 - 07.2013
Crisis Prevention Institute Instructor
- Early Childhood Education Certificate - Various State Departments of Education.
Pre-School Teaching Certification - Early Childhood Development
Riverside Community College
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