Brittany Miller
Albuquerque,NM
Summary
Driven customer service professional with a proven track record at Blue Cross Blue Shield, excelling in high-volume environments and team leadership at Lowe’s Store Support. Expert in problem-solving and administrative support, significantly enhancing customer satisfaction and team performance through effective coaching and swift resolution of escalated concerns.
Overview
12
12
years of professional experience
Work History
Customer Service Advocate 2
Blue Cross Blue Shield
Albuquerque, NM
06.2016 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Team Lead
Lowe’s Store Support
Albuquerque, NM
10.2012 - 05.2016
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
Education
Associate’s - Information Technology
UAGC
Skills
- Call center experience
- Data Entry
- Administrative Support
- Problem-solving abilities
Timeline
Customer Service Advocate 2
Blue Cross Blue Shield
06.2016 - Current
Customer Service Team Lead
Lowe’s Store Support
10.2012 - 05.2016
Associate’s - Information Technology
UAGC