Customer Service Advocate 2
WellCare
- Investigated and resolved accounting, service and delivery concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Completed opening and closing functions to meet operational needs.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Exhibited high energy and professionalism when dealing with clients and staff.