BRITTANY MILLER
Bellevue,Ohio
Summary
Experienced Medical Billing and Follow-Up Specialist skilled in optimizing revenue cycle operations and resolving denied claims. Certified Coding Associate adept in CPT, HCPCS, and ICD-10-CM coding, with practical expertise in EMR/EHR systems and payer portals. Effective communicator, capable of managing high-volume workloads while ensuring compliance and accurate claim submissions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Follow-Up Specialist
Ovation Healthcare llc
Brentwood, Tennessee
10.2023 - 01.2026
- Prepared and sent follow-up emails to customers regarding their inquiries.
- Assessed customer needs and delivered tailored solutions to enhance satisfaction.
- Provided excellent customer service by responding promptly to inquiries.
- Investigated denied claims by examining payer requirements and crafted successful appeals.
- Researched customer feedback and identified areas for improvement.
- Evaluated data trends to uncover actionable insights for process enhancements.
- Verified accuracy of patient information and insurance data in billing system.
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Submitted claims to insurance companies electronically or by mail.
- Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
Medical Billing Specialist
Northern Ohio Medical Specialists
Sandusky, OH
11.2022 - 10.2023
- Identified and resolved patient billing and payment issues, ensuring timely reimbursements.
- Communicated with insurance providers to resolve denied claims, facilitating prompt resubmission.
- Identified errors in patient billing records and promptly refiled rejected claims.
- Researched CPT and ICD-9 coding discrepancies to ensure compliance and optimize reimbursement accuracy.
- Reviewed patients' insurance coverage, deductibles, and payments to identify outstanding balances.
State Tested Nurse Assistant
Ohio Veterans Home Sandusky
01.2018 - 10.2021
- Assists with direct patient care under the supervision of the RN or other medical professionals
- Provide patients with help walking, exercising, and moving in and out of bed
- Position, feed, bathe, dress and assist patients with grooming and other tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Engaged in employee training sessions to enhance skills by actively taking part in employee training and taking classes to improve skills.
Medical SPECALIST
Midwest Health Services
Wooster, OH
10.2015 - 09.2018
- Taken individuals out in community for career planning, career explorations
- Running doctor appointments, Filing, answering phones, running errands.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
State Tested Nursing Assistant
Cleveland Clinic
05.2012 - 10.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Education
Certified Coding Associate - Medical Billing And Coding
DeVry University
Villa Park, ILCertificate - State Tested Nurse Asst
Wayne County Schools Career Center
Smithville, OHHigh school DIPLOMA - Basic
Rittman High School
Rittman, OHSkills
- Medical Billing Technology
- ICD-9
- Billing Codes
- Microsoft Office
- Data Entry
- CPT Code Modifiers
- Claim resolution
- Insurance verification
- Insurance company communication
- Microsoft office
- EHRs and billing systems ( Epic, Meditech, Active, Cerner, RCM, CPSI etc)
Certification
- CNA - Certified Nurse Assistant
Timeline
Follow-Up Specialist
Ovation Healthcare llc
10.2023 - 01.2026
Medical Billing Specialist
Northern Ohio Medical Specialists
11.2022 - 10.2023
State Tested Nurse Assistant
Ohio Veterans Home Sandusky
01.2018 - 10.2021
Medical SPECALIST
Midwest Health Services
10.2015 - 09.2018
State Tested Nursing Assistant
Cleveland Clinic
05.2012 - 10.2015
Certified Coding Associate - Medical Billing And Coding
DeVry University
Certificate - State Tested Nurse Asst
Wayne County Schools Career Center
High school DIPLOMA - Basic
Rittman High School