Brittany Moore
Snellville,GA
Summary
Passionate customer service professional dedicated to delivering quality support and fostering lasting satisfaction. Proficient in best practices and multitasking, committed to enhancing profitability and driving results. Skilled in educating school-aged children on natural habitats, conservation strategies, and animal welfare. Friendly and knowledgeable associate with hands-on approach to engaging people in nature. Experienced communicator adept at promptly identifying client needs and recommending tailored solutions. Trained Cabin Agent in safe handling procedures, flight line protocols, and documenting maintenance tasks to ensure efficiency and safety. Led team servicing multiple aircraft daily at busy commercial airport hub.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Infocision Remote
06.2023 - Current
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
Amazon Associate
Amazon Fulfillment Center ATL2
11.2020 - 03.2023
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Improved student engagement by incorporating interactive activities and real-world examples in lessons.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Crowd Manager
SAFE Management
02.2019 - 05.2020
- Ensure exits are marked, exit doors are operational, and all egress paths are unobstructed, ensure fire alarms, sprinkler systems, and emergency lighting are operational, and ensure fire lanes are unobstructed.
- Ensured crowd safety by implementing and enforcing effective crowd control measures.
- Reduced emergency response times by establishing clear communication channels with security personnel and first responders.
- Maintained a safe environment by continuously monitoring crowd behavior and addressing any issues or concerns promptly.
- Coordinated effectively with law enforcement agencies to address any incidents that escalated beyond the scope of internal security measures.
4D Attendant/Entertainment Usher
Stone Mountain Park
05.2017 - 08.2019
- Washing and drying 4D theater glasses, keeping count of viewers for each show until max, and watching over viewers in each show due to any breaks, questions, or emergencies
- Cleaning venue at beginning of shift, adjusting mics and stage props to performers' liking, cleaning venue after shift is over.
- Enhanced park visitor experience by providing exceptional customer service and answering inquiries.
- Ensured park safety by conducting regular inspections of facilities and reporting any issues promptly.
- Assisted in the planning and execution of special events, leading to increased visitor engagement and satisfaction.
Cabin Agent Worker
Air Serv
06.2016 - 01.2017
- Responsible for cleaning and conducting security searches on designated aircraft according to Company, Client, and Regulatory policies, specifications and standards.
- Improved customer satisfaction by providing exceptional in-flight service and anticipating passenger needs.
- Ensured safety standards were met by conducting thorough pre-flight cabin inspections and equipment checks.
- Assisted passengers with special needs, ensuring comfort and a positive travel experience.
- Contributed to on-time departures by efficiently completing boarding procedures and assisting with baggage stowage.
Volunteer Worker
PAWS Atlanta
01.2014 - 03.2015
- Increased client satisfaction by providing timely and attentive care for their pets.
- Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Managed scheduling and invoicing efficiently to maintain organized records and prompt payments from clients.
Childcare Worker
Zee’s Child Care
01.2010 - 01.2013
- Provide childcare for several families after school, weekends, and during school/summer vacations
- Monitor childcare enrollees and coordinate activities for enrollees to participate in
- Assist with food preparation and monitoring, clean-up; Accountable for enrollees while on field trips
- Cleans facilities and assist with disposing of trash; Organize toys, books and materials that enrollees use.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Improved emotional well-being of children through providing consistent support and empathy in various situations.
Volunteer Worker
Project Open Hand
01.2007 - 01.2010
- Food preparation and packaging using commercial kitchen/machinery
- Assist with meal delivery using route sheets/maps.
- Enhanced product quality by meticulously inspecting materials and finished goods.
- Reduced assembly time for various products through efficient task prioritization and time management.
- Improved team productivity by effectively communicating with coworkers and supervisors on project requirements.
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
Education
College Preparatory Diploma -
Miller Grove High School
Lithonia, Georgia05.2016
Skills
- Product Knowledge
- Data Entry
- Clerical Support
- Sales Expertise
- Safety Awareness
- Workplace Safety
- Product Verification
- Quantity Calculations
- Order Picking
- Team Building
- Security Protocols
- Access Control
References
Excellent Personal and Professional References are Available upon Request
Timeline
Customer Service Representative
Infocision Remote
06.2023 - Current
Amazon Associate
Amazon Fulfillment Center ATL2
11.2020 - 03.2023
Crowd Manager
SAFE Management
02.2019 - 05.2020
4D Attendant/Entertainment Usher
Stone Mountain Park
05.2017 - 08.2019
Cabin Agent Worker
Air Serv
06.2016 - 01.2017
Volunteer Worker
PAWS Atlanta
01.2014 - 03.2015
Childcare Worker
Zee’s Child Care
01.2010 - 01.2013
Volunteer Worker
Project Open Hand
01.2007 - 01.2010
College Preparatory Diploma -
Miller Grove High School
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