Brittany Moore
Athens,TX
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security, and emergency management protocols.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Clerk
Walmart
02.2023 - 09.2023
- Enhanced customer satisfaction by providing efficient and accurate prescription processing.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Optimized workflow efficiency through effective use of pharmacy software systems for prescription tracking and drug interactions checking.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Organized pharmacy area to maintain clean and orderly environment.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Assisted customers in selecting over-the-counter medications and health care products.
- Greeted customers at counter and provided excellent customer service.
Housekeeping/ UT Health East Texas
Gun Barrell City
08.2021 - 12.2021
- Performs all assigned tasks in a professional manner in order to reflect the highest integrity of the Environmental Services Department
- I cleaned all areas of the hospital by performing routine cleanings of patient rooms, nursing units, offices, clinicals, replenishes supplies, always introduces self to patients, families and visitors, Reports safety hazards as appropriate, Transports trash and hazardous waste to appropriate disposal areas, waiting areas, lobbies, lounges, restrooms, and corridors
- Follows all infection control practices including hand washing techniques, Standard Precautions and isolation precaution
- Observes safety precautions at all times.
Property Officer /Texas Department of Criminal Justice
Tennessee Colony
09.2019 - 09.2019
- Booked new inmates into the facility and processed inmates for release
- Performed physical inventory counts and resolved discrepancies
- Established and maintained effective key control and physical security protocols
- Processed excess equipment for disposal and redistribution
- Permitted entry with escort for approved persons into secure locations
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building
- Conducted bag searches and performed pat downs of passengers to maintain secure, safe premises
- Performed deep searches and pat downs to look for unauthorized materials and items such as weapons
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Correctional Officer /Texas Department of Criminal Justice
Tennessee Colony
03.2016 - 09.2019
- Observed and supervised inmates throughout visits, mealtime, recreation, phone calls and showers
- Tracked inmates through head counts, visitor logs and scheduled activities
- Identified needed updates to correctional plans and assigned inmates to appropriate housing
- Escorted inmates to and from cells, court, hospitals, and medical appointments
- Conducted routine and emergency head counts
- Prepared, processed, and maintained forms, reports, logs, records, and activity journals
- Inspected work sites and crew trucks for contraband, cleanliness and safety
Customer Service Representative /Maximus
Athens
10.2014 - 10.2015
- Documented and detailed calls and complaints using call center's database
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Investigated and resolved customer inquiries and complaints quickly
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Educated customers about terminology, features and benefits to improve understand of Medicaid, SNAP and TANF benefits and what would be best for their families to apply for.
Waitress /The Lighthouse Marina
Richland Chambers
05.2011 - 09.2014
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Bussed and reset tables to keep dining room and work areas clean
- Folded napkins and prepared silverware set to provide adequate supply for host station
- Greeted new customers, discussed specials, and took drink orders
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Inspected dishes and utensils for cleanliness
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Stayed up-to-date on menu changes to help customers make food choices
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Education
Trinity Valley Community College
12.2021
Cayuga High School
05.2011
Skills
- Firearms Training
- Emergency Response
- Incident Reporting
- Security Checks
- Control Room Maintenance
- Creative Problem Solving
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Customer Data Confidentiality
- Customer Account Management
- Efficient and Detail-Oriented
- Blood Draws and Live Sticks
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Team-Oriented and Cooperative
- Inbound and Outbound Calling
- Time Management
- Microsoft Office Suite
- Proactive Self-Starter
- Multi-Line Phone Systems
- Administrative and Office Support
- Excellent Attention to Detail
- Housekeeping/ UT Health East Texas
Certification
- Phlebotomy Technician Certificate, #N6D2B9W3
- NHA Phlebotomy Technician (CPT) Certification Exam, 12/17/2021, 12/17/2023
Timeline
Pharmacy Clerk
Walmart
02.2023 - 09.2023
Housekeeping/ UT Health East Texas
Gun Barrell City
08.2021 - 12.2021
Property Officer /Texas Department of Criminal Justice
Tennessee Colony
09.2019 - 09.2019
Correctional Officer /Texas Department of Criminal Justice
Tennessee Colony
03.2016 - 09.2019
Customer Service Representative /Maximus
Athens
10.2014 - 10.2015
Waitress /The Lighthouse Marina
Richland Chambers
05.2011 - 09.2014
Trinity Valley Community College
Cayuga High School
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