Brittany Moore
Riverview,FL
Summary
Proven leader and project management professional with extensive experience in the insurance industry and demonstrated skills in Technology Platform Integration and Implementation, Project Management, Negotiation, Analytical Skills, Coaching, Vendor and Customer Relationship Management (CRM)
Overview
10
10
years of professional experience
Work History
HR Technology Entity Manager
MetLife
Tampa, Fl
07.2018 - Current
- Responsible for the development and implementation of API (Application Programming Interface) technology initiatives for Life, Disability, Dental, Pet, Legal and Identity Theft Products
- Develops and drives strategic business growth plans with Third Party Entity distribution channels and human resource technology by assessing, implementing project management, new product rollout, communication, and go to market strategies
- Responsible for the complete value chain in terms of strategic partner carrier relations and internal stakeholders in sales, underwriting, implementation, product, and operations to ensure terms, process and procedures are implemented to meet strategic partner expectations
- Manage strategic partnerships through defining solutions, evaluating KPI’s, and implementing optimal process improvements to maximize operational efficiency across all market segments
- Drive discussions with MetLife’s Broker and Third-Party Compensation team to negotiate contracts, collaborate with procurement to pay fees related to contracts, and identify new market opportunities for non-integrated third-party firms to compensate platforms for required services including but not limited to billing, statement of health, eligibility, and enrollment
- Demonstrated Cross functional leadership responsibilities by engaging channel partners across operational areas to ensure timely completion of critical strategic growth projects and initiatives.
Sr. Business Architect Consultant II
MetLife
Tampa, Fl
01.2020 - 02.2023
- Ensured appropriate governance and successfully managed transformation project progress, budgets, risks, and issues to ensure timelines and deliverables were met in advance of target completion date
- Managed and coordinated product workstreams for Small Business Solution initiatives
- Contributed to the identification of critical business issues, areas of improvement, and establishment of transformation plans and teams
- Provided guidance and input to detailed work plans, schedules, project estimates, resource planning, and status reports
- Managed deliverables related to operations assessments, the identification of transformation opportunities, and the design and implementation of target operating models that improved the organizations Small Market operations efficiency
- Developed process maps, created business rules, and defined requirements to align business strategy with I/T Solutions
- Served as the liaison between I/T and Operational Teams and managed internal and external stakeholder communication plans
- Ensured Business Partners were operationally ready to support and onboard new business to the Group Operating Platform for the organizations Small Market segment.
Implementation Leader III-TPE Implementations
MetLife
Tampa, Fl
07.2018 - 01.2020
- Oversaw the full project life cycle of TPE insurance product implementations
- Facilitated Calls with customers and brokers to ensure accurate completion of key deliverables in the implementation process
- Maintained strong relationships with Entity contacts throughout implementation life cycle
- Obtained required information to complete the implementation process from sales, service partners, brokers, and customers
- Conducted weekly and periodic implementation status meetings with internal and external stakeholders to review progress, escalations, and resolve issues
- Participated in sales presentations, and/or consulted on plan design and administrative services related to group implementations
- Lead continuous improvement and Strategic projects during off peak season.
Financial Operations Specialist
Willis Towers Watson
Tampa, Fl
12.2016 - 07.2018
- Lead implementation of new financial system that streamlined the accounting process and increased productivity for accounting teams
- Oversaw accurate, timely, and successful achievement of milestones throughout implementation cycle
- Recommended system and process improvement opportunities by analyzing and interpreting data and making comparative analyses, studying proposed changes in methods and materials
- Improved accounting practice by analyzing results; monitoring variances; identifying trends; recommending actions to management
- Maintained project documentation and business procedures on team SharePoint site
- Reconciled transactions by comparing and correcting data
- Identified and analyzed trends, proposed, followed up, and implemented new initiatives or process improvements daily.
Loan Analyst, Team Lead
HSBC Mortgage Services
Tampa, Fl
04.2014 - 12.2016
- Performed primary leadership duties of a unit or team within Loan Operations including input to performance management, coaching and guidance to team members
- Performed duties of Employees supervised on a limited basis and acted as an experienced resource for team
- Identified operational processes inefficiencies and recommended necessary improvement
- Lead amortization and account reconciliation projects in preparedness of loan sales
- Gained direct experience in various roles to enable organization of information management and training systems that reduced training time for new hires by 50% with higher quality of work performance
- Demonstrated proficiency with Mortgage Services system, imaging, desktop faxing, C2 system, MARS, FileNet, CIA, and ReconNet.
Education
MBA -
Saint Leo University
04.2019
Bachelor of ARTS - Psychology
UNIVERSITY OF SOUTH FLORIDA
12.2013
Skills
- Operations Management
- Expense Tracking
- Business Administration
- Workforce Management
- Strategic Planning
- Business Development
- Cross-Functional Teamwork
- Business Planning
- Customer Relationship Management (CRM)
- Project Management
- Verbal and written communication
- Complex Problem-Solving
- Product Management
- Schedule Preparation
- Team Leadership
Computersoftwareskills
- High proficiency and experience with all MS software, specifically Excel, Access, Outlook, Project, Visio, and Word.
- SharePoint
- FileNet
- Blackline
- JIRA
- RS Tracker
- SalesForce
- BizFlow
Skillscertifications
- SA Certified SAFe5 Practitioner
- Project Management
- Risk Management
- Change Management
- Vendor Management
- Complex Problem-Solving
- Process Improvement
Timeline
Sr. Business Architect Consultant II
MetLife
01.2020 - 02.2023
HR Technology Entity Manager
MetLife
07.2018 - Current
Implementation Leader III-TPE Implementations
MetLife
07.2018 - 01.2020
Financial Operations Specialist
Willis Towers Watson
12.2016 - 07.2018
Loan Analyst, Team Lead
HSBC Mortgage Services
04.2014 - 12.2016
MBA -
Saint Leo University
Bachelor of ARTS - Psychology
UNIVERSITY OF SOUTH FLORIDA