Enthusiastic, optimistic Account and Customer Relationship Manager with proven sales and leadership skills, adept at managing multi-million-dollar portfolios. Passionate about achieving client goals through strong communication and leadership abilities. Highly organized with exceptional communication and interpersonal skills, ready to be recognized as your most valuable Client Success Associate.
Hi, I’m
Brittany Munson
Fort Myers,FL
Summary
Overview
7
years of professional experience
Work History
Vault Structures, Inc.Fort Myers, Florida
Sales & Marketing Associate
08.2010 - 06.2016
Job overview
- Educated customers on physical security equipment to support informed purchasing decisions
- Administered daily customer communications via email and phone, delivering timely and professional responses
- Formatted and assisted in publishing price book and product literature yearly
- Leveraged extensive product knowledge to effectively identify and fulfill customers’ specific requirements and needs
- Managed customer order processing and completed all job set-up documentation with precision, ensuring compliance with company procedures and standards
- Led the company rebranding initiative, including the launch of a new website and the development of updated marketing materials
- Processed invoices and maintained accurate company accounting records
- Ensured accuracy of customer records by routinely updating account information in the company CRM system to support marketing initiatives
- Influenced and implemented process improvements for tracking customer change orders and service part requests, resulting in greater efficiency and accuracy
- Initiated and managed the company's presence across multiple social media platforms
- Analyzed marketing conditions to uncover new audiences and assess emerging needs
- Provided top-tier support to end users, handling a high volume of inquiries and resolving issues efficiently while prioritizing customer satisfaction.
Vault Structures, Inc.
Customer Relationship Manager
06.2015 - 02.2018
Job overview
- Fostered and maintained strong relationships with key clients, resulting in a 20% increase in client retention
- Developed and executed effective cross-selling strategies to maximize revenue and enhance customer value
- Represented the company at industry trade shows to cultivate and strengthen relationships with dealers, distributors, and end users
- Identified client priorities and aligned company resources to deliver optimal solutions and service
- Performed in-depth market analysis and competitive benchmarking to create data-driven pricing strategies
- Addressed key clients' RFPs and submitted proposal responses by the specified deadlines
- Collaborated with logistics companies to facilitate timely and efficient product delivery to end users, achieving a 95% on-time delivery rate
- Responsible for weekly meetings with department executives to identify and address potential issues that could impact the end user experience
- Oversaw company operations during upper executives’ travel, ensuring continuity and reporting regularly to executive leadership or Handled top executive duties for senior management
- Contributed to quality control procedures by conducting thorough inspections and ensuring compliance with standards
- Designed and delivered impactful PowerPoint presentations for top executives for high-profile clients and stakeholders.
Education
Florida Gulf Coast UniversityFort Myers, FL
B.S. Marketing
12.2012
University Overview
Honors: Cum Laude
Skills
- Account Management
- Collaboration
- Inside Sales
- Client Relationships
- Management Skills
- Marketing
- Vendor Relationships
- Conflict resolution and problem-solving
- Customer Retention
- Social Media Engagement
Languages
English
Software
Google Analytics
Microsoft Office
Google Adwords
Microsoft, Teams, WebEx, Zoom
Salesforce
Hootsuite
Gainsight
Timeline
Customer Relationship Manager
Vault Structures, Inc.
06.2015 - 02.2018
Sales & Marketing Associate
Vault Structures, Inc.
08.2010 - 06.2016
Florida Gulf Coast University
B.S. Marketing
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