Brittany Murphy
Raleigh,NC
Summary
Dedicated Senior Stylist known for exceptional client relationships and attention to detail. Skilled in time management and problem solving, enhancing salon operations and ensuring client retention through superior service delivery.
Overview
17
17
years of professional experience
Work History
Senior Stylist
Maeve Salon and Color Bar
Apex, NC
01.2020 - Current
- Established strong client relationships through exceptional service and clear communication.
- Identified and resolved potential issues during hair services to ensure consistent high-quality outcomes.
- Collaborated with team members to streamline salon operations, contributing to improved client satisfaction.
- Coordinated client appointments to ensure timely service delivery.
- Managed cash register operations, accurately processing customer payments to maintain financial integrity.
- Maintained detailed records of client progress and services rendered using Phorest and Vish.
- Built strong client relationships, resulting in high customer satisfaction and repeat business.
Stylist
Env Salon Color Bar
Apex, NC
10.2013 - 12.2019
- Delivered exceptional customer support by addressing client concerns promptly and professionally.
- Evaluated clients' hair and physical features to devise personalized style and cut plans.
- Educated clients on hair care and maintenance products to enhance their styling knowledge.
- Managed scheduling and appointments to enhance client flow and service efficiency using STX.
- Processed payments and coordinated follow-up appointments to ensure seamless client experience.
Office Manager
VCA Hospitals
Fuquay-Varina, North Carolina
03.2009 - 12.2011
- Managed daily office operations, facilitating smooth workflow across all departments.
- Handled confidential and sensitive information with professionalism and discretion.
- Assisted with report preparation for management review to support decision-making processes.
- Organized filing system for correspondence and documents, improving document retrieval speed.
- Resolved scheduling conflicts and service issues while maintaining a positive customer experience.
Education
Cosmetology License - Cosmetology
Mitchell's Hair Academy
Cary, NC11-2013
High School Diploma -
Wake Christian Academy
Raleigh, NC05-2008
Skills
- Client relationship management
- Client retention
- Scheduling optimization
- Time management
- Attention to detail
- Record keeping
- Problem solving
- Effective communication
Timeline
Senior Stylist
Maeve Salon and Color Bar
01.2020 - Current
Stylist
Env Salon Color Bar
10.2013 - 12.2019
Office Manager
VCA Hospitals
03.2009 - 12.2011
Cosmetology License - Cosmetology
Mitchell's Hair Academy
High School Diploma -
Wake Christian Academy