Brittany Needham
El Paso
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to quickly access customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Experience Assistant
Balfour Beatty Communities LLC
11.2023 - 01.2025
- Guided potential residents through the application, leasing, move-in, renewal, and move-out process.
- Managed and responded to all community inquires, in accordance to the Exceptional Living Policies.
- Created memorable first impressions by preparing property for daily showings, including opening/closing models units and amenities.
- understood company software usage and policies.
- Knowledgeable of community lease agreement and community policies to better assist residents with needs and inquiries.
- Conducted pre- inspections on move-ins to ensure homes were ready for occupancy, as well as move-out inspections using company software.
CYPA Youth Program Assistant
US Army
08.2023 - 11.2023
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Developed a strong eye for detail, as it is essential to maintain control and safety of the youth.
- Excellent communication skills.
- Proven experience of working successfully in difficult and varied circumstances.
Delivery Driver
Dominos Pizza Inc.
08.2021 - 06.2022
- Logged deliveries and other information in the company database.
- Delivered customers with high- leveled hospitality to boost customer service.
- checked orders before delivery for accurate qualities and charges.
- Offered customer information about menu items or special promotions to upsell.
- Adhered to all Federal, State, and Local regulations regarding vehicle operations while on the job.
Sales Associate, Cashier
Muscle Maker Grill
09.2019 - 12.2020
- Encouraged customers to make additional purchases and suggested relevant items.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- provided efficient and courteous service to patron's.
- Introduced promotions and sale opportunities, enticing buyers.
- Answered incoming telephone calls to provide store, products and services information.
Key Caller
Army FRG
12.2013 - 02.2018
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Built trust by understanding the unique needs of families and resolving those needs effectively and efficiently.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained professionalism and operational security (OPSEC) while discussing matters in a private and safe environment.
- Preserved consumer confidence and protected operations by keeping confidentiality.
Education
High School Diploma
Mishawaka High School
Mishawaka, IN05-2009
Skills
- Money Management Assistant
- Verbal and written communication
- Attention to Detail
- Customer Service
- Emergency Communications
- Cross-Selling Products and Services
- Security- OPSEC
- Sales and Marketing
Certification
- Customer Service Representative
Timeline
Customer Experience Assistant
Balfour Beatty Communities LLC
11.2023 - 01.2025
CYPA Youth Program Assistant
US Army
08.2023 - 11.2023
Delivery Driver
Dominos Pizza Inc.
08.2021 - 06.2022
Sales Associate, Cashier
Muscle Maker Grill
09.2019 - 12.2020
Key Caller
Army FRG
12.2013 - 02.2018
High School Diploma
Mishawaka High School
Similar Profiles
Josalena AlvesJosalena Alves
Customer Experience Specialist at Balfour Beatty CommunitiesCustomer Experience Specialist at Balfour Beatty Communities
Chad HardwickChad Hardwick
Inventory Coordinator at Balfour Beatty CommunitiesInventory Coordinator at Balfour Beatty Communities
Aaron QualkinbushAaron Qualkinbush
Groundskeeper at Balfour Beatty CommunitiesGroundskeeper at Balfour Beatty Communities
Abigail BarcenasAbigail Barcenas
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing
Jesus CarrilloJesus Carrillo
Assistant Manager at First Convenience Bank of TexasAssistant Manager at First Convenience Bank of Texas