Brittany Nicholson
Port Richey,United States
Summary
Aspiring Quality Assurance Tester with strong attention to detail and a discerning eye for anything awry. Quick learner with a proven ability to master, retain, and apply new skills with ease.
Overview
6
6
years of professional experience
Work History
Quality Assurance Supervisor
Davies North America
02.2025 - 11.2025
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reviewed Field Inspections for accuracy, identified errors, and approved them to be sent directly to the customer.
Quality Assurance Processor
Davies Risk Services
07.2021 - 07.2024
- Achieved, and maintained, an exceptionally low 6-7% error rate throughout the current fiscal year.
- Met production goals with an average of 45-48 inspections reviewed per day.
- Mastered Allstate quality assurance guidelines and ensured compliance to provide high-quality service to customers.
Dasher
DoorDash, Inc.
09.2020 - 07.2021
- Achieved a spectacular average customer rating of 4.84 stars out of 5.
- Delivered 97% of orders on-time or early.
- Anticipated and addressed customer concerns proactively, exceeding expectations to provide a positive customer experience.
Customer Service Associate
Amazon.com, Inc.
05.2020 - 08.2020
- Established cordial first contact with customers, assisted in the completion of transactions, and engaged in conflict resolution to provide the optimal customer service experience.
- Quickly established strong knowledge of company systems, within a remote working environment, to assist customers with highly specialized needs.
- Engaged with customers via call, and text chat, to understand and resolve complex issues with an 87.2% customer satisfaction rate.
Education
Bachelor of Science (B.S.) - Communication Sciences and Disorders, Minor in Early Childhood Education and Development
University of Central Florida
Orlando07.2015
Skills
- Quality Control
- Salesforce
- Microsoft Office
- Communication
- Collaboration
- Problem Solving
Timeline
Quality Assurance Supervisor
Davies North America
02.2025 - 11.2025
Quality Assurance Processor
Davies Risk Services
07.2021 - 07.2024
Dasher
DoorDash, Inc.
09.2020 - 07.2021
Customer Service Associate
Amazon.com, Inc.
05.2020 - 08.2020
Bachelor of Science (B.S.) - Communication Sciences and Disorders, Minor in Early Childhood Education and Development
University of Central Florida