Brittany Nimer
Houston,TX
Summary
Skilled customer service professional recognized for effective time management and multitasking abilities. Experience includes streamlining processes and enhancing service delivery to improve customer satisfaction and team performance.
Results-driven customer service professional with a proven record in problem-solving and effective communication. Adept at training staff and managing customer relationships to enhance satisfaction and drive repeat business.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Customer Service Sales Agent
Salelytics
1111 E South River St, Appleton
06.2021 - Current
- Assisted customers in product selection, addressing inquiries and resolving issues to enhance satisfaction.
- Educated clients on product features and benefits, driving informed purchasing decisions.
- Processed customer transactions efficiently using CRM software to ensure accuracy and speed.
- Collaborated with team members to streamline communication and improve service delivery.
- Trained new staff on customer service protocols and best practices to ensure consistent service quality.
- Participated in ongoing training sessions, refining skills for better understanding of industry trends and market demands.
- Actively participated in weekly team meetings, contributing valuable insights and recommendations for process improvements.
- Managed multiple priorities simultaneously, ensuring all tasks were completed accurately and on time while exceeding performance targets consistently.
- Resolved customer issues efficiently, ensuring repeat business and positive word-of-mouth referrals.
- Built trust with customers by delivering on promises made during the sales process.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Key Holder Supervisor
99 Cent Only Store
251 W Greens Rd, Houston, TX 77067.
08.2016 - 04.2021
- Supervised daily operations to ensure exceptional customer service and store presentation.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Managed inventory processes, ensuring stock levels met demand while minimizing shrinkage.
- Implemented visual merchandising strategies that improved product visibility and customer engagement.
- Conducted cash handling procedures, maintaining accuracy in transactions and financial reporting.
- Led scheduling efforts to optimize labor costs while meeting peak service hours effectively.
- Completed store opening and closing procedures.
- Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience and satisfaction.
- Trained and mentored new employees.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Received and counted money.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
Cashier Team Lead
Whataburger
17234 Northwest Fwy, Jersey Village, TX 77040
10.2011 - 08.2016
- Supervised cashier operations, ensuring efficient customer transactions and adherence to service standards.
- Trained and mentored new cashiers on register procedures and customer service excellence.
- Managed team schedules, optimizing coverage during peak hours to enhance service efficiency.
- Developed strategies for reducing transaction errors, improving accuracy in cash handling and reporting.
- Implemented inventory tracking processes for accurate stock management at front registers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Conducted performance evaluations for team members, providing constructive feedback for continuous improvement.
- Collaborated with management to streamline checkout processes, increasing throughput during busy periods.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Cypress Ridge High School
7900 N Eldridge Pkwy, Houston, TX 7704107-2015
Skills
- Goal oriented
- CRM software
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Sales pitching
- Upselling
- Persuasive communication
- Live chat support
- Account management
- Lead generation
- Sales quota achievement
- Contract negotiations
- Persuasion techniques
Languages
English
Full Professional
Timeline
Customer Service Sales Agent
Salelytics
06.2021 - Current
Key Holder Supervisor
99 Cent Only Store
08.2016 - 04.2021
Cashier Team Lead
Whataburger
10.2011 - 08.2016
High School Diploma -
Cypress Ridge High School