Brittany Noble
Hatboro,PA
Summary
Dynamic Implementation Manager with a proven track record in leading cross-functional teams and driving continuous improvement. Skilled in troubleshooting and optimizing processes, contributing to successful client outcomes and project efficiency.
Overview
15
15
years of professional experience
Work History
Implementation Manager
Prudential
Remote
09.2021 - Current
- Collaborated with clients to gather requirements, facilitating effective communication throughout the implementation process.
- Trained team members on new systems and processes, promoting knowledge sharing and skill development.
- Coordinated with IT and vendor partners to ensure seamless integration of technology solutions
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
- Attend virtual finalist meetings to present the onboarding experience to prospective clients
Senior Account Manager
Creative Benefits, Inc.
Newtown Square, PA
06.2016 - 09.2021
- Developed and maintained strong client relationships, ensuring satisfaction with services provided.
- Led strategic planning sessions to enhance service offerings and align with client needs.
- Managed cross-functional teams to deliver comprehensive benefits solutions for clients.
- Analyzed market trends to identify opportunities for account growth and expansion.
- Mentored junior account managers, fostering professional development and enhancing team performance.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
Associate Account Executive
AmeriHealth Administrators
Philadelphia, PA
05.2014 - 06.2016
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated account management activities, ensuring timely resolution of client inquiries and issues.
- Analyzed client data to identify trends, providing actionable insights for account optimization.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Mentored junior team members, sharing industry knowledge and best practices for successful account management.
- Collaborated with cross-functional teams to ensure seamless execution of client campaigns and projects.
Eligibility Specialist
AmeriHealth Administrators
Philadelphia, PA
03.2013 - 05.2014
- Evaluated eligibility for healthcare benefits based on regulatory guidelines and client information.
- Conducted comprehensive reviews of applications to ensure compliance with program requirements.
- Collaborated with multidisciplinary teams to resolve complex eligibility issues efficiently.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
Customer Service Representative
AmeriHealth Administrators
Philadelphia, PA
01.2011 - 03.2013
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Upper Moreland High School
Willow GroveSkills
- Project leadership
- Task prioritization
- Problem-solving
- Teamwork and collaboration
- Excellent communication
- Continuous improvement
Timeline
Implementation Manager
Prudential
09.2021 - Current
Senior Account Manager
Creative Benefits, Inc.
06.2016 - 09.2021
Associate Account Executive
AmeriHealth Administrators
05.2014 - 06.2016
Eligibility Specialist
AmeriHealth Administrators
03.2013 - 05.2014
Customer Service Representative
AmeriHealth Administrators
01.2011 - 03.2013
High School Diploma -
Upper Moreland High School