Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Woodard

Biloxi,MS

Summary

Dynamic Implementation Manager at Allied Solutions with a proven track record in project leadership and cross-functional collaboration. Expert in business process improvement and effective communication, I successfully enhanced operational efficiency and client satisfaction through strategic initiatives and strong relationship management. Committed to delivering results and fostering teamwork in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Implementation Manager

Allied Solutions
06.2022 - Current
  • Managed multiple simultaneous projects with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Presented project updates to leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
  • Implemented continuous improvement initiatives which resulted in increased efficiency across various stages of various projects.
  • Troubleshot technical issues during projects, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
  • Created project plans and training materials to stream line projects and assist my team in completing their projects.
  • Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
  • Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.

Client Experience Coordinator

Allied Solutions
10.2018 - 06.2022
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

Owner

Gulf Coast Doula
01.2014 - 10.2018
  • Managed day-to-day business operations by maintaining office records, invoicing, designing/maintaining business website and social media presence/SEO, designing marketing materials and client handouts.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Organized and attended trade shows and special events to showcase services, network with other businesses and attract new customers.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Cultivated and strengthened lasting relationships with local hospitals using strong issue resolution and dynamic communication skills.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service and labor support.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Lender Administrator II

Allied Solutions
08.2007 - 09.2013
  • Maintained strong relationships with an average of 30 clients at a time, providing personalized service to meet their needs.
  • Contributed positively to overall team success through consistent achievement of individual performance targets.
  • Actively participated in ongoing professional development opportunities to stay current on industry best practices.
  • Processing and ensuring the timeliness and accuracy of insurance monitoring reports and notifications sent to clients borrowers.
  • Ensured compliance with all federal, state, and local regulations governing the lending industry while managing risk exposure effectively.
  • Collaborated with other departments to effectively meet the needs of clients and internal departments.

Administrative Assistant

Sunrise to Sunset Catering
10.2005 - 01.2007
  • Answered multi-line phone system, routing calls, and processing client orders.
  • Coordinated catering orders by ensuring scheduling with the kitchen and delivery drivers to ensure deliveries arrived to set in time.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, coordinating deliveries, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

No Degree - General Studies

Jefferson Davis Community College
Gulfport, MS

Skills

  • Data migration
  • Requirements gathering
  • Cross-functional team leadership
  • Project leadership
  • Project coordination
  • Task prioritization
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Business process improvement
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility

Timeline

Implementation Manager

Allied Solutions
06.2022 - Current

Client Experience Coordinator

Allied Solutions
10.2018 - 06.2022

Owner

Gulf Coast Doula
01.2014 - 10.2018

Lender Administrator II

Allied Solutions
08.2007 - 09.2013

Administrative Assistant

Sunrise to Sunset Catering
10.2005 - 01.2007

No Degree - General Studies

Jefferson Davis Community College

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Natasha Woodard