Sabrina Steinmetz
Brooklyn Park,MD
Summary
Accomplished professional with a proven track record in customer service and relationship management, honed at companies like Allied Solutions. Fluent in American Sign Language, adept at cash handling, and skilled in elevating service standards while maintaining operational efficiency. Excelled in roles requiring quick adaptation and problem-solving, significantly enhancing client satisfaction and process optimization.
Overview
17
17
years of professional experience
Work History
Task Lender Administrator
Allied Solutions
08.2021 - Current
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
Receptionist
Lotus V
01.2013 - 09.2013
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Teller
Loomis Fargo
01.2012 - 01.2013
- Counted, verified and handled bank deposits and armored car transactions.
- Handled closing accounts for banks
- Executed end of the night counts for banks and credit unions
Shift Manager
Burger King
02.2008 - 02.2012
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Winter Springs High School
Winter Springs, FL06.2008
Skills
- Customer service-focused
- Relationship building and management
- Bilingual in American Sign Language
- Friendly
- Cash Handling
Timeline
Task Lender Administrator
Allied Solutions
08.2021 - Current
Receptionist
Lotus V
01.2013 - 09.2013
Teller
Loomis Fargo
01.2012 - 01.2013
Shift Manager
Burger King
02.2008 - 02.2012
High School Diploma -
Winter Springs High School
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