Jeana Gross
Harlan,IA
Summary
Dynamic Consumer Lender and Personal Banker with a proven track record at Farmers Trust & Savings Bank, excelling in loan origination and client relationship building. Known for enhancing customer satisfaction through tailored financial solutions and exceptional service. Skilled in credit analysis and documentation review, consistently achieving high client satisfaction ratings.
Overview
24
24
years of professional experience
Work History
Consumer Lender/Personal Banker
Farmers Trust & Savings Bank
Harlan, IA
03.2005 - Current
- Processed loan applications, proposals, and offers for new borrowers.
- Provided exceptional customer service by promptly addressing concerns, answering inquiries, and resolving issues related to loan applications or account management.
- Enhanced customer satisfaction by providing tailored financial solutions, prompt approvals, and personalized service.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Maintained exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge financial advice, strengthening client relationships and promoting long-term loyalty.
- Processed customer requests for statements, ordering checks, debit cards and updating customer personal information in database.
- Conducted comprehensive needs assessments to match clients with optimal banking products, boosting customer satisfaction.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Greeted customers and delivered information about new account processes.
- Interviewed customers to obtain information needed for opening new accounts or certificates of deposit.
- Collected customer information and completed new account forms.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Reconciled customer accounts and balanced daily transactions.
Bank Teller
People’s National Bank
Council Bluffs, IA
02.2004 - 03.2005
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Bank Teller
Liberty Bank
Council Bluffs, IA
06.2001 - 02.2004
- Learned about customer's financial needs, established trust, and while providing quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Associates In Business - Business Administration
Iowa Western Community College
Council Bluffs, IA12.2005
Skills
- Documentation review
- Credit analysis
- Loan origination
- Portfolio management
- Financial literacy
- Customer service
- Time management
- Multitasking
- Reliability
- Excellent communication
- Customer service-focused
- Cash handling
- Client relationship building
- Loan servicing
- Credit history review
- Professional demeanor
Timeline
Consumer Lender/Personal Banker
Farmers Trust & Savings Bank
03.2005 - Current
Bank Teller
People’s National Bank
02.2004 - 03.2005
Bank Teller
Liberty Bank
06.2001 - 02.2004
Associates In Business - Business Administration
Iowa Western Community College