Brittany Oliver
General Agriculture
Las Cruces,NM
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication, written, and listening skills. Proactive and hardworking individual focused on continuous operational improvements.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Shift Lead Supervisor
Walgreens
Las Cruces, NM
09.2015 - 04.2020
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Customer Service Representative
Family Dollar
Las Cruces, NM
02.2013 - 09.2015
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Bachelor of Science - General Agriculture
New Mexico State University
Las Cruces, NM 08.2012 - 12.2022
Skills
Animal Breeding
Animal Weighing Scales
Test sample collection
Animal restraint
Sanitizing and cleaning methods
Wound cleaning and wrapping
Animal behavior knowledge
Safe chemical handling
Safety protocols and procedures
Managing paperwork
Analytical and Critical Thinking
Written and Verbal Communication
Report and Data analysis
Basic horse care
Timeline
Shift Lead Supervisor
Walgreens
09.2015 - 04.2020
Customer Service Representative
Family Dollar
02.2013 - 09.2015
Bachelor of Science - General Agriculture
New Mexico State University
08.2012 - 12.2022