Brittany Oliver
Miramar
Summary
Dynamic professional with over 10 years of expertise in management, organizational leadership, and office administration. Committed to driving company objectives while fostering team development and collaboration. Recognized for reliability and adaptability in fast-paced environments, complemented by strong interpersonal skills that enhance interactions with clients and colleagues. Detail-oriented with a proven track record in project coordination, administrative management, and the implementation of strategic improvements that ensure seamless office operations and contribute to overall organizational success.
Overview
14
14
years of professional experience
Work History
Home Health Aide
All About Me Supports Service Inc.
12.2023 - Current
- Facilitated personal care for clients, including bathing, dressing, toileting, and grooming.
- Facilitated mobility support through safe transfer and ambulation techniques.
- Facilitated client health management by ensuring timely reminders for prescribed medication intake.
- Crafted diverse meal plans and facilitated feeding support to accommodate dietary requirements.
- Maintained cleanliness and orderliness through efficient execution of light housekeeping responsibilities.
- Provided compassionate companionship and emotional support to foster overall client wellness.
- Tracked daily activities and provided detailed reports on health or behavior changes to supervisors for informed decision-making.
Director of Operations/ Project Manager/Administrative Coordinator
VO Support Coordination Service Inc.
11.2013 - 06.2023
- Executed transition to a paperless practice by integrating an electronic booking system, resulting in improved accuracy and safety in business operations.
- Led operational strategy development to enhance service delivery efficiency.
- Streamlined processes, improving client satisfaction and service responsiveness.
- Supervised a team exceeding 10 members, focusing on punctual project execution.
- Executed regular updates and management of patient records, schedules, and insurance coverage to support operational efficiency in database.
- Safeguarded confidential and sensitive information to ensure compliance with privacy regulations.
- Developed and delivered training programs to enhance new employee proficiency in client relationship management and general knowledge.
- Coordinated and maintained calendars to ensure efficient scheduling of appointments.
- Facilitated preparation and analysis of budget and expense reports.
Customer Service Representative
T-Mobile Call Center
08.2012 - 12.2013
- Resolved customer complaints by implementing effective solutions and alternatives.
- Managed follow-up activities to ensure timely and effective resolution of outstanding issues.
- Processed customer accounts efficiently to maintain accurate records. Filed documents systematically to support organizational needs.
- Implemented communication procedures, guidelines, and policies to ensure consistency.
- Exceeded expectations to foster customer engagement.
Education
Associate of Arts - Business Administration
University of Phoenix
11-2025
High School Diploma -
Hialeah Miami-Lakes Senior High
06-2010
Skills
- Clear verbal communication
- Effective problem resolution
- Strategic leadership
- Collaborative team member
- Point of sale proficiency
- Skilled in Microsoft software
- Slide creation expertise
- Effective email management
- Engaged listener
- Flexible problem-solving
- Proficient in computer usage
Timeline
Home Health Aide
All About Me Supports Service Inc.
12.2023 - Current
Director of Operations/ Project Manager/Administrative Coordinator
VO Support Coordination Service Inc.
11.2013 - 06.2023
Customer Service Representative
T-Mobile Call Center
08.2012 - 12.2013
Associate of Arts - Business Administration
University of Phoenix
High School Diploma -
Hialeah Miami-Lakes Senior High